Within Booking.com BV we aim to provide our guests with the widest choice of experiences at the best possible prices. Partner Services (PS) focuses on providing a relevant partner base with the best offerings to our guests. In order to do so we engage with existing and future partners to realize this goal. The aim of this role is to support this strategy, within the Commercial Excellence team, part of Partner Services.
As a Global Commercial Excellence Manager Strategy & Development, you will work for Partner Services (“PS”) on all kinds of strategic questions. You set the long term strategy and positioning for all PS Channels and set up and innovate the commercial operating model across channels to ensure we meet cost effective BU strategy and targets. You define the governance with BU’s how to work together and work with the business unit on agreed strategic programs. Partner Services channels are Partner Marketing and Local offices. Internal clients within the BU’s are e.g. business unit segments core/home/chains accommodations, Central product/Market place, Attractions, Instay, business bookers, but also product teams.
The main responsibility of this role is run cross functional / department large scale Commercial Excellence programs (+6 months with multiple projects attached). Stakeholder management is a critical skill to drive successful programs which involves coordinating at director level with Business Units, Product teams, Business Functions, Marketing, Regional Offices, etc. Commercial Excellence programs involve strategic Partner Services projects, target operating model projects, New Services & business integrations, Governance and involves multiple stakeholders.
This is done through applying program management and efficient, relevant, action oriented and innovative tailor-made recommendations to our local operations and global stakeholders which results in tangible commercial improvements. You will work largely within our department as well as with people of diverse functional backgrounds (e.g. LPS, Digital Partner Experience, BU Accommodation, other BUs, Central Product, HR, etc).
A high level of leadership, stakeholder management, ownership, management experience and sound business knowledge is mandatory. Expect to interact daily with roles across the organisation, from business units, local teams to support teams and upper management.