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Originele vacaturetekst

Customer Service Representative Order-to-Delivery (Dutch-English)

Careers that Change Lives
Are you a passionate, dedicated and a motivated Customer Care or Logistics person who is looking for a new challenge?
We are the heart of the day-to-day support in Medtronic's Order-To-Cash processes working with SAP system as well as collaborating with Medtronic internal as well as external stakeholders.
As Order Fulfillment Representative you will be responsible for sales orders allocation and monitoring. You will enjoy being analytical, focused and service-minded. We face challenges every day, therefore we need you to act as problem solvers, work independently, and stay positive. Let’s work together to address universal healthcare needs and improve patients’ lives.
A Day in the Life
We make the difference in serving our Customers, as there is a Patient behind everything we do. We offer you a position where you will have a chance to improve patients’ lives by supporting our Customers by:· Allocating orders in cooperation with Supply Chain,· Monitoring open orders, analyzing and resolving order issues,· Processing urgent orders,· Coordinating service complaints handling,· Analyzing non-compliant returns,· Communication with Customer Care, Supply Chain, Logistics and Transport departments,· Working on special projects and continuous improvement initiatives,· Supporting implementation of improvements for process efficiency and quality,· Maintaining an in-depth knowledge of products and services offered.Must haves
- Fluent English language skills, - Fluent Dutch language skills preferred,- IT applications/systems minded,- Proactive, solution oriented & customer focused,- Team player, but also able to work independently,- Able to work under time pressure,- Scrupulous with analytical skills, able to learn fast,- Focused on delivering top quality work,- Good communication skills,- Previous experience in customer service (Front Office, Call Center) is an advantage,- Previous experience with SAP is an advantage.
Please note that for this position, relocation support is not provided. Preferably, we are looking for candidates that live within a max 60km radius of our Medtronic office in Heerlen (Netherlands).
We Offer
In our 5th Tenet of our Mission we recognize the personal worth of employees by providing an employment framework that allows personal satisfaction in work accomplished, security, advancement opportunity, and means to share in the company's success.
Also a competitive package is of course part of that. We offer a competitive salary and benefits package to all our employees:
• 28 holidays• Possibility to purchase 8 extra holidays days• Flexible working environment• Annual Incentive Plan % depending on company results• Pension scheme and group discount on healthcare insurances• Tax advantages on Commuting, Fitness plan, bicycle plan• Training possibilities via Cornerstone/Harvard Manage Monitor/GetAbstract• Employee Assistance Program and Recognize! (our global recognition program)• Private Lease possibilties

Your Answer
Is this the position you were waiting for? Then please apply directly via the apply button!

About Medtronic
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life.
We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team.
Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.
Founded in 1949 as a medical repair company, we're now among the world's largest medical technology, services and solutions companies, employing more than 89,000 people worldwide, serving physicians, hospitals and patients in over 155 countries. With our European Operations Center for Distribution and Shared Services in Heerlen, the Bakken Research Center in Maastricht, our manufacturing facility in Kerkrade, and the Dutch sales office in Eindhoven, Medtronic Netherlands has more than 1,750 employees.
Whatever your specialty or ambitions, you can make a difference at Medtronic - both in the lives of others and your career.
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