Careers that Change Lives
To support our Spinal Customer Care Service we are currently looking for a full-time customer focused and accurate Customer Service Representative to work cross business.
A Day in the Life
We offer you a position where you support day-to-day Medtronic's Order-To-Cash processes (orders, disputes & credits, enquiries, returns, monitoring...) as well as Supply Chain processes through your analytical and operational involvement.
We expect you to be able to provide a professional level of support to the Back Office & Field sales staff and customers by processing a broad knowledge of Medtronic products, processes, tools and policies and ability to monitor product & information flows as well as resolving issues. In this role you contribute to the company goals in the areas of customer satisfaction.
You are responsible for monitoring physical & information flows and you manage all incoming calls (including orders) and incoming e-mails to Customer Service shared mailboxes. Furthermore, you are responsible for issue resolution and reactive communication towards the customer, including coordination of the issues especially with Back Office teams.
Other responsibilities include exceptional return flow management such as; return info check-creation in SAP, pick up arrangement & follow-up & update SAP, and responsibility for Service & Repair management: creation in SAP, return arrangement, offer preparation & manage the invoicing.
To be successful in this role, you are a pro-active team player with a distinct drive for execution and results. You have a strong focus on customer satisfaction and are able to build lasting relationships with clients and colleagues in other departments and disciplines. Managing several tasks and projects at once poses no problem for you.
-Bachelor degree (or at least MBO+)
-(Near-) native in Spanish and Italian and fluent in English
-1 to 3 years experience in customer service and order management. Recent graduates are also welcome to apply.
-Excellent communication skills (verbal and written)
-Computer literacy (MS-Office)
-Strong sense of responsibility
Nice to have
-Experience with SAP/ ERP
Please note that for this position, relocation support is not provided. Preferably, we are looking for candidates that live within a max 60km radius of our Medtronic office in Heerlen (Netherlands).
In our 5th Tenet of our Mission we recognize the personal worth of employees by providing an employment framework that allows personal satisfaction in work accomplished, security, advancement opportunity, and means to share in the company's success.
Also a competitive package is of course part of that. We offer a competitive salary and benefits package to all our employees:
•28 holidays•Possibility to purchase 8 extra holidays days•Flexible working environment•Annual Incentive Plan % depending on company results•Pension scheme and group discount on healthcare insurances•Tax advantages on Commuting, Fitness plan, bicycle plan•Training possibilities via Cornerstone/Harvard Manage Monitor/GetAbstract•Employee Assistance Program and Recognize! (our global recognition program)•Private Lease possibilties
Is this the position you were waiting for? Then please apply directly via the apply button!
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life.
We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team.
Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.
Founded in 1949 as a medical repair company, we're now among the world's largest medical technology, services and solutions companies, employing more than 89,000 people worldwide, serving physicians, hospitals and patients in over 155 countries. With our European Operations Center for Distribution and Shared Services in Heerlen, the Bakken Research Center in Maastricht, our manufacturing facility in Kerkrade, and the Dutch sales office in Eindhoven, Medtronic Netherlands has more than 1,750 employees.