EMEA Technical Support Sales Engineer

Solliciteer op de website van de werkgever

Responsibilities
  • Monitor and maintain issue reports and change requests through help-desk systems
  • Identify, investigate and document issue reports and communicate findings to development team, prospects, or customers as required
  • Communicate directly with prospects and customers to gather details as needed to fully define issues or new requirements
  • Participate in team meetings and discussions
  • Conduct technical product demonstrations in concert with sales team members
  • Provide other means of support to customers and team members as needed

Vaardigheden

Qualifications

  • Fluent in English and Dutch (written and verbal)
  • Experience in IT or IT security solutions
  • Understanding of Proxies, LDAP/Active Directory, Mail Infrastructure and other enterprise related technologies
  • Experience with software installation in a Windows domain
  • Experience troubleshooting solutions deployed in networks
  • Minimum of 2 years experience in a similar or related position
  • Four year degree preferred or equivalent work experience
  • Can demonstrate technical troubleshooting and analysis ability
  • Experience working with and debugging Active Directory issues
  • Strong TCP/IP networking skills
  • Highly organized and result-oriented
  • Ability to learn new tools and technologies quickly
  • Can demonstrate integrity, accountability, respect and commitment
  • Familiarity with firewalls and email protocols
  • You will need to come to the U.S. for 2-2.5 months of training

Over de werkgever

The company is a high growth information security company. They are the world’s largest provider of new-school security awareness training and simulated phishing.

Uren per week: 40

Salaris: minimaal € 3.000,- per maand

Solliciteer

Solliciteer op de website van de werkgever

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