In this role you ensure functionality of workplace systems [WPS] and peripheral equipment. Furthermore you ensure a proper handling of comments, requests and questions from users of these automated systems and applications of Smurfit Kappa Paper Services and its cluster within the guidelines of SarBox legislation.
Compilation and distribution of information and providing support;
Interpretation and recording of requests relating to technical and administrative complaints, failures and changes;
Installation, registration and testing of WPS and associated peripheral equipment and software;
Troubleshooting installation problems and failures and coming up with solutions;
Performing necessary maintenance to hard- and software;
Ensuring system documentation and tracking decline of licenses;
Monitoring and administration of ICT stock articles;
Monitoring functionality and quality of work produced by suppliers in relation to the contract and specifications;
Integration SAP and IDoc;
Support Flexprocess and associated applications including interfacing [e.g. EPC, Paper Lab];
X-trim: creating new users, handling process oriented questions to Greycon, support Greycon and GMCC;
Support Topdesk: system and application administration;
Willing to participate in Standby service;
Secondary vocational education;
Knowledge of information technology, operating systems, hard- & software applications, business processes, in- & external networks and WPS, applications and application structures;
Knowledge of helpdesk procedures and MS-Office package;
Fluency in English and German;
Competencies: analytical thinking; customer service orientation; adaptability; communication; planning and organisation;
Knowledge and experience of databases and SQL, preferably MS-SQL;
Knowledge and experience of programming languages and techniques, preferably Visual Studio/VB.net/C#.
Our Client is a FTSE 100 company and one of the leading providers of paper-based packaging in the world, with operations in 23 European countries and 12 countries in the Americas.
Voor deze functie kom je eerst op contract bij Experis. Zij hanteren de volgende arbeidsvoorwaarden:
- Marktconform salaris.
Uren per week: 40
Salaris: € 327,67
Wil je meer informatie of heb je vragen over deze vacature neem dan contact op met Danny Stijnen via email@example.com of bel 06-46928521.vast