Are you able to think on your feet and do you like the hunt for the desired answer? In this role you’ll combine both aspects into one perfect job opportunity. At Dow you will be responsible to strengthening customer relationships, answering the questions of clients and acting as the glue between the service and value side. Sounds exciting, right? Please read along and discover the whole vacancy!
Employment agency Manpower is looking for a customer service specialist with an excellent command of the French and English language for Dow Chemical in Terneuzen.
Within your role you will be responsible for providing an excellent customer service. While you have the client on the phone you are able to completely dissect the problem on the fly. This means that you can think on your feet and know the operational opportunities of the company. It is because of this knowledge that you can provide the customer with the wanted answer. But your job doesn’t end there. Sometimes, the only thing you can do is come up with a temporary fix. To fulfill the needs of the client you’ll contact the needed department (Manufacturing, Marketing & Sales, Supply Chain) and explain the situation. Satisfied with your answer? Awesome job! The job makes you a valued member within the team and connects the customer side with the business value chain partners side. Without you critical information will be lost.
Your responsibilities summarized:
Are you enthusiastic about the job description? If you are the candidate we are looking for, you meet the following requirements:
The Dow Service Centre in Terneuzen, which employs more than 700 talented employees, is the international service provider for the Dow Chemical Company. The Service Centre is not located on the Dow Chemical plant, but in the city of Terneuzen itself. Dow’s Service Centre employees represent over 50 different languages and nationalities from all across the world. The Service Centre supports Dow and its joint ventures in Europe, the Middle East, Africa and India a wide variety of areas, such as logistics, customer service, finance, human resources, translations and much more. Not only does the Service Centre support clients during their ordering processes, they also employ people who handle tax coordination and HR activities. The Terneuzen location is part of a global service network with offices in Midland (USA), São Paulo (Brazil), Mumbai (India), Shanghai and Tianjin (China). In 2018, Dow was recognised as a Top Employer! The company supports local initiatives such as public events, festivals, and nature-related projects.
The Dow Service Centre consists of an energetic and multicultural team of talented individuals of all ages. They are all enthusiastic, curious, and enterprising colleagues.
2400,00-3200,00 bruto per maand
Uren per week: 40
Wil je meer informatie of heb je vragen over deze vacature, neem dan contact op met Roos Bakker via firstname.lastname@example.org of bel 088-2828128.
Bijna niets in het leven is voor mensen zó essentieel als het vinden en behouden van zinvol werk. Wat dit betekent, is voor iedereen anders. Manpower biedt tijdelijke, flexibele en vaste banen. Onder meer binnen de financiële en zakelijke dienstverlening, overheid, klant contact centra, logistiek en productie. Het is onze passie om mensen verder te helpen. Dat doen we met een enorme gedrevenheid. We helpen je om succesvol te zijn bij een sollicitatie en dagen je uit om je te (blijven) ontwikkelen. Eerlijkheid vinden we belangrijk; we zijn transparant, staan open voor feedback en we doen wat we beloven.