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Customer Support Specialist DSM te Waalwijk

As a Customer Support Specialist, you will be responsible for the customer experience in handling the Order to Cash process (OTC). You will provide customers and sales staff with excellent service and actual information. You will closely work together with sales and account managers, your Supply Chain colleagues, and your colleagues in the department.
You are proactive in building good relationships with your customers and internal stakeholders, in processing and following up on customer orders in SAP and in continuously improving your daily work.
Within a strong LEAN / continuous improvement culture, we expect you to proactively come up with ideas to improve the customer experience as well as the OTC process efficiency and automation by using your excellent analytical skills, creativity and drive for results; we consider this as a very important part of your role.
Next to that you are a strong team player that will back up and help your colleagues in the team. In this position you will report to a Team Leader.

Are you pro-active, do you have a positive work attitude, do you do your job with the customer@heart, and are you not afraid to be critical, and able to constantly adapt yourself as being part of a dynamic customer centric organization? Do you also have strong affinity with continuous improvements? Then we are looking for you!

What ywill ou do
You will be responsible for a customer portfolio and the related administrative activities of the OTC process.
Tasks evolving your function:

  •  Building a trusted customer relationship
  • Order processing
  • Work closely together with Account Manager(s)
  • Logistical follow-up
  • Complaint management/ handling
  • Improving the order process with customers
  • Continuous improvements events


You are:

  • In possession of a Bachelor or Master degree with 3 years relevant working experience
  • Experienced in the OTC process and in handling customer portfolio’s
  • Fluent in English, and at least 1 additional European language (Italian is a pré) or Chinese. Dutch is not a necessity but willingness to learn is a pré
  • Customer focused and an excellent planner/organizer
  • Curious with an open attitude and a team player
  • Familiar with working with SAP and with MS Office applications

Scholing: HBO

Over de werkgever

DSM – Bright Science. Brighter Living.™
Royal DSM is a purpose-led global science-based company in Nutrition, Health and Sustainable Living. DSM is driving economic prosperity, environmental progress and social advances to create sustainable value for all stakeholders. DSM delivers innovative business solutions for human nutrition, animal nutrition, personal care and aroma, medical devices, green products and applications, and new mobility and connectivity. DSM and its associated companies deliver annual net sales of about €10 billion with approximately 23,000 employees. Working for DSM means the opportunity to really contribute to improve people’s lives and help solving the challenges of today’s world. Challenging jobs, career opportunities and an inspiring environment allow you to enhance your personal development. The company is listed on Euronext Amsterdam. More information can be found at www.dsm.com.
This role is vacant in the location: DSM Waalwijk, the Netherlands.

Wat wij bieden
  • Salary: € 3000 - € 3750 gross per month based on 40 ours per week
  • Start a.s.a.p.
  • Bachelor/ master level
  • Workweek of 40 ours
  • Note: 32 or 36 hours per week is possible in consultation
  • Working from home is a possibility (not on a regular basis)
  • Assignment until end of year, possible extension of 6 to 9 months and after that possible DSM contract

Uren per week: 40


For more information regarding this position please contact Tessa Brandsen via tessa.brandsen@experis.nl or call +316 4692 8524.