Customer Success Manager - (near-)native level English speaker

Together Abroad - Amsterdam

Functie omschrijving

The Customer Success Manager (CSM) is the primary customer contact for products and services and is responsible for creating Raving Fans. The CSM is an integral position within the organization, working closely with Sales, Product Support, Finance, Product Management and the leadership team. He/She is responsible for relationship management, supporting customer on-boarding, issues escalation, revenue retention and growth for customers. A key responsibility is to ensure perfect customer filings and report creation.
Job Responsibilities:
• Create raving fans by providing timely, individualized attention, efficient and active follow-up and consistent, positive communication with each customer• Champion customer responsiveness and issue resolution. Work closely with Product Support group to ensure that customers receive prompt and fair resolution
• Work closely with Leadership to ensure efficient and swift deployment of products
• Develop methods of account management that allow for continuous improvement in customer satisfaction
• Work closely with Sales and Accounting Domain experts on issues regarding SEC filings• Establish and build strong customer relationships over time that allow for continuity, and ongoing representation reinforced by communications to other relevant company functions/divisions
• Assist in identifying revenue opportunities within the framework of the organization-wide strategy

Job Qualifications and Experience:
• Professional, outgoing, energetic personality with excellent interpersonal and presentation skills
• Bachelor's degree is required. Preferably in Business/Finance
• Experience in accounting/finance industry preferred
• Demonstrated success in account relationship management or similar customer facing focus
• Must be technically savvy and demonstrate a high level of competency using Excel, PowerPoint, Word, Google Docs, etc
• Demonstrated outstanding customer contact at all levels within the customer's organization
• Demonstrated ability to lead, work independently and take initiative
• Outstanding project management, follow-through and attention to details required
• Effectively interface within a corporate environment
• Ability to communicate customer needs while prioritizing with organizational goals and initiatives
• Ability to understand customers and supplier's business to provide a competitive advantage
• Must be able to handle multiple priorities and work with multiple accounts to ensure solutions

Our client is an international company located in the heart of Amsterdam.

Internationaal actief
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