Russia Visa Application Centre is technology services specialist for diplomatic mission in The Netherlands. The company manages administrative and non-judgmental tasks related to visa, passport management and other citizen services for its client government enabling it to focus entirely on the critical task of assessment.
Vaardigheden
Areas of Responsibility & brief description:
- Document scrutiny and collection of applications for visa processing
- Handle customer/applicant queries personally or via email,
- Record & maintain all application Ensure accurate & timely data entry into the system with zero errors.
- Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company
- Maintain compliance to the standard operating procedures, manuals without deviation in process
- Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants/
- Encourage applicants to provide feedback on services provided and their overall experience at the application
- Ensure that the entire process is completed within the mandated Turn Around Time
- Assist Deputy Manager/Operations Manager
- Customer satisfaction (Applicants) - Complaints
- Timely & Accurate Data entry
- Late reporting /unauthorized absenteeism
- Error Monitoring – To reduce the number of errors on a daily basis, maintains Error Log, as
Qualification & Experience & Requirements:
- Russian nationality
- Minimum: Pursuing Graduation (Minimum 12 years of Formal Education)
- Additional: Graduate or global equivalent
- Experience: 2 – 5 years’ experience preferably in Travel and Tourism or Service industry
Knowledge & Key Skills:
Due to the nature of the role, physical assistance may be required.
Russian: Mandatory (Native)
English: good written and verbal communication
Nederlands: (A2 inburgeringsdiploma of B1 en hoger)
Basic Computer skills
Quality data entry & good typing speed
Adaptability and presence of mind to handle customer queries and complaints
Ability to work alone as well as in a team
Ability to travel as per work requirements
Ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness
Uren per week:
40
Contract:
Soort dienstverband: Fulltime
Salaris: €1.850,00 tot €1.900,00 /maand
Russian Visa Application Centre
Vladlena
Russian Visa Application Centre
Telefoon
6 856 180 31
| E-mail vladlena@russiavisacentre.nl
