Officer - Operations in Russian Visa Application Centre

Areas of Responsibility & brief description:

• Document scrutiny and collection of applications for visa processing
• Handle customer/applicant queries personally or via email,
• Record & maintain all application Ensure accurate & timely data entry into the system with zero errors.
• Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company
• Maintain compliance to the standard operating procedures, manuals without deviation in process
• Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants/
• Encourage applicants to provide feedback on services provided and their overall experience at the application
• Ensure that the entire process is completed within the mandated Turn Around Time
• Assist Deputy Manager/Operations Manager
• Customer satisfaction (Applicants) - Complaints
• Timely & Accurate Data entry
• Late reporting /unauthorized absenteeism
• Error Monitoring – To reduce the number of errors on a daily basis, maintains Error Log, as

Qualification & Experience & Requirements:

• Russian nationality
• Minimum: Pursuing Graduation (Minimum 12 years of Formal Education)
• Additional: Graduate or global equivalent
• Experience: 2 – 5 years’ experience preferably in Travel and Tourism or Service industry

Knowledge & Key Skills:

Due to the nature of the role, physical assistance may be required.

Russian: Mandatory (Native)

English: good written and verbal communication

Nederlands: (A2 inburgeringsdiploma of B1 en hoger)

Basic Computer skills

Quality data entry & good typing speed

Adaptability and presence of mind to handle customer queries and complaints

Ability to work alone as well as in a team

Ability to travel as per work requirements

Ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness