Officer - Operations in Russian Visa Application Centre

Russia Visa Application Centre is technology services specialist for diplomatic mission in The Netherlands. The company manages administrative and non-judgmental tasks related to visa, passport management and other citizen services for its client government enabling it to focus entirely on the critical task of assessment.



Areas of Responsibility & brief description:

  • Document scrutiny and collection of applications for visa processing
  • Handle customer/applicant queries personally or via email,
  • Record & maintain all application Ensure accurate & timely data entry into the system with zero errors.
  • Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company
  • Maintain compliance to the standard operating procedures, manuals without deviation in process
  • Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants/
  • Encourage applicants to provide feedback on services provided and their overall experience at the application
  • Ensure that the entire process is completed within the mandated Turn Around Time
  • Assist Deputy Manager/Operations Manager
  • Customer satisfaction (Applicants) - Complaints
  • Timely & Accurate Data entry
  • Late reporting /unauthorized absenteeism
  • Error Monitoring – To reduce the number of errors on a daily basis, maintains Error Log, as

Qualification & Experience & Requirements:

  • Russian nationality
  • Minimum: Pursuing Graduation (Minimum 12 years of Formal Education)
  • Additional: Graduate or global equivalent
  • Experience: 2 – 5 years’ experience preferably in Travel and Tourism or Service industry

Knowledge & Key Skills:

Due to the nature of the role, physical assistance may be required.

Russian: Mandatory (Native)

English: good written and verbal communication

Nederlands: (A2 inburgeringsdiploma of B1 en hoger)

Basic Computer skills

Quality data entry & good typing speed

Adaptability and presence of mind to handle customer queries and complaints

Ability to work alone as well as in a team

Ability to travel as per work requirements

Ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness

  • Er is geen minimale opleiding vereist

Wat wij bieden

Soort dienstverband: Fulltime

Salaris: €1.850,00 tot €1.900,00 /maand

direct via Jobbird
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