We are looking for a Business Consultant to join our Project Delivery team, and function as an intermediary for our customers
This is your chance to work as a Business Consultant for Bottomline, a leading company in the European market of Inventory Routing services. Bottomline is a young, dynamic company. At our company you will find challenge, entrepreneurship and innovation. We are a strong team and want to grow!Responsibilities
As a Business Consultant you are one of Bottomline’s representatives towards the European market. You are responsible for one or more customers, their satisfaction and the quality of the services delivered to them. You understand their needs and pro-actively search for opportunities to add more value.
You are the link between the customer and our DevOps team for realizing effective solutions. As a Business Consultant you collaborate closely with our software engineers who are responsible for the roadmap and innovation of the Bottomline Software platform for both existing and new customers.
You will perform functional analysis for customer requests, while in close contact with the other Business Consultants and product owners. You will use lean process design and value stream mapping to stay close to the shared product vision. Which is instrumental for keeping our cost of ownership low, and our platform scalable.
You will liaise with stakeholders at the customer as well as within Bottomline to ensure timely delivery of customer projects. Besides realistic planning, this requires an ongoing effort to manage the scope and resources allocated to the project. During execution of the project, you will take care of regular progress reports and management of expectations.
As a member of the Project Delivery team, you will take a hands-on role within implementation projects. Tasks will include configuration of the software and related databases, testing and user training.Your profile