Service Account Manager (German)

FID uitzendbureau  -  Emmen
5 dagen geleden   |   18x bekeken

Functie omschrijving

As a Service Accountmanager;
- You will play as single point of contact towards service partners and customers for Service & Support
- You will discuss/ negotiate and implement standardized Service agreements when required
- You will control service activities to be aligned with our client's SLA, local regulations; define action plan
and follow up with service partners in order to improve Customer Satisfaction
- You will actively support sales objectives in Distribution/Retail by best means and best T&C for our client.

Your Key responsibilities are:
 Service partners Agreements. Account Manager negotiates the service agreements with service providers in terms of KPI and costs under supervision of EUS department manager. Account manager will hold weekly/ monthly con call with service partners to monitor service level. Account manager will hold on site QBR to service partners
 SLA with retailers. Account Manager is the facilitator of service relations between our client's customers and Asus partners about customer service.
 Service Business Development. Account Manager support Sales and Marketing teams to negotiateour client's warranty service terms to win market share in the country Distribution/Retail Market. Account manager will support sales on special agreements with retailers on following our client's service guidelines Business Review on site is to be held on regularly basis with our client's sales team and our client's Key-customers in order to align service performance to customer requests. In search of incredible. Account manager has responsibility to continuously innovate service processes in order to achieve the highest quality by higher efficiency and lower cost.


We are looking for a candidate who;
- Can speak,write, and read fluently German and English;
- Has a workexperience similar to the jobdescription;
- Has a MBO+ or HBO education;
- Is stress resistant, Team player, Independent, Customer- and service focused.
If you think that this is a suitable job for you, then pleas send your CV with motivationletter in English to – Klik op de solliciteer-button om te solliciteren –




Vacature contactpersoon FID uitzendbureau
Emmen (fiduitzend)
7766AE Emmen

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Vacature info

Functie Functiegroep Aantal uren
  • 24-32 uur
  • Vast
  • HBO
  • MBO
  • Marketing
  • 1-3 jaar
  • Drenthe
  • ICT/Internet
  • B - personenauto

Wat bieden wij