As a Service Accountmanager;
- You will play as single point of contact towards service partners and customers for Service & Support
- You will discuss/ negotiate and implement standardized Service agreements when required
- You will control service activities to be aligned with our client's SLA, local regulations; define action plan
and follow up with service partners in order to improve Customer Satisfaction
- You will actively support sales objectives in Distribution/Retail by best means and best T&C for our client.
Your Key responsibilities are:
Service partners Agreements. Account Manager negotiates the service agreements with service providers in terms of KPI and costs under supervision of EUS department manager. Account manager will hold weekly/ monthly con call with service partners to monitor service level. Account manager will hold on site QBR to service partners
SLA with retailers. Account Manager is the facilitator of service relations between our client's customers and Asus partners about customer service.
Service Business Development. Account Manager support Sales and Marketing teams to negotiateour client's warranty service terms to win market share in the country Distribution/Retail Market. Account manager will support sales on special agreements with retailers on following our client's service guidelines Business Review on site is to be held on regularly basis with our client's sales team and our client's Key-customers in order to align service performance to customer requests. In search of incredible. Account manager has responsibility to continuously innovate service processes in order to achieve the highest quality by higher efficiency and lower cost.
We are looking for a candidate who;
- Can speak,write, and read fluently German and English;
- Has a workexperience similar to the jobdescription;
- Has a MBO+ or HBO education;
- Is stress resistant, Team player, Independent, Customer- and service focused.
If you think that this is a suitable job for you, then pleas send your CV with motivationletter in English to – Klik op de solliciteer-button om te solliciteren –