Currently we are looking for a experienced technical support representative for the Italian market in Maastricht. This company is working in the medical devices industry. More information can be requested at the Flexibility office. You are based in
The Senior Technical service representative Italian Maastricht will be responsible for management of service providers and technical support for service parties in Italy. He or she will ensure that all administration around technical service is handled
correctly and timely. You will work with the Business Manager for the region on the annual technical service plan. Reports to the Sr manager, technical & professional service EMEA.
Coordination of technical service agencies.
Responds to inquiries from technical service agencies concerning product operation, troubleshooting, specifications, warranty questions, parts/accessories identification and general product questions.
Document all technical service inquiries, identify trends affecting our products and provide feedback to appropriate team (Service, Sales, Marketing and Quality).
Collaborate with the EMEA HQ to manage Service TSU activities for Italy
Ensure that Salesforce.com is updated appropriately
Ensure that all technical service contracts are accurate and implemented correctly
Ensure that the technical service invoicing process runs smoothly
Manage third party service logistics provider
Implement changes in workflow processes.
Manage Business Improvement Initiatives in the Technical Service area.
Perform other related duties as assigned.
Bachelor's degree in Electronics or Biomedical engineering or equivalent
5 years' experience supporting medical devices
5 years experience in a customer facing or customer contact position
2 year experience in project management
1 year international experience
Fluent in English and Italian
Experience in using Microsoft Office, QAD and Salesforce.com
Dependable and driven to meet required deadlines
Great attention to detail
Strong organizational and time management skills
Must work well in a fast paced team environment
Excellent verbal and written communication skills
Green belt certification
Able to work under minimal supervision
Salary and Benefits
You will be getting a determined contract with the company itself. They are looking for someone who is looking for a job for a longer time. This no project or a temporary job.
Salary range: € 2500-2800,- gross.