Service Manager – The Hague

HoiTalent -  Den Haag

Functie omschrijving

Our client is an international intelligent traffic solution company and provides state-of-the-art real-time traffic information monitoring and transport technology solutions to businesses and government bodies.

Requirements:

The service manager is responsible for the continuous functioning of complex and critical systems. He/she safeguards the operational results from the client’s perspective and reports to both the client and internal management. The service manager has supervision over a team of operators and makes sure to minimize the chance of operational failings through the prudent structuring of their tasks. He/she coordinates changes, manages incidents, maintains customer relations and initiates structural improvements through insightful process analyses. The service manager reports to the planning & logistics business line manager.

We expect you to have:

–    A university degree from a technical faculty

–    5+ years of experience as service manager

–    Affinity with software and hardware

–    A pro-active attitude

–    A keen eye for customer satisfaction and budget control

–    ITIL proficiency

–    Proficiency of Dutch and English

For any question, please contact: s.wang[at]hoitalent.com

Contactpersoon

Vacature contactpersoon HoiTalent
management (hoitalent)
Den Haag