Our client is an international intelligent traffic solution company and provides state-of-the-art real-time traffic information monitoring and transport technology solutions to businesses and government bodies.
The service manager is responsible for the continuous functioning of complex and critical systems. He/she safeguards the operational results from the client’s perspective and reports to both the client and internal management. The service manager has supervision over a team of operators and makes sure to minimize the chance of operational failings through the prudent structuring of their tasks. He/she coordinates changes, manages incidents, maintains customer relations and initiates structural improvements through insightful process analyses. The service manager reports to the planning & logistics business line manager.
We expect you to have:
– A university degree from a technical faculty
– 5+ years of experience as service manager
– Affinity with software and hardware
– A pro-active attitude
– A keen eye for customer satisfaction and budget control
– ITIL proficiency
– Proficiency of Dutch and English
For any question, please contact: s.wang[at]hoitalent.com