Service Innovation Engineer

13 dagen geleden   |   47x bekeken

Functie omschrijving


For the (sub) systems and components for which you are assigned to work for by being part of cross functional NPI teams:

  • Define, create and release Service information (e.g. electronic documentation, remote Service information, FAQ and tips and training course content for the Field Service Engineers)
  • Define and document the required spare parts
  • Prepare and execute tests for validation of Service functionality, serviceability and reliability
  • Prepare and execute the knowledge transfer towards the Philips Healthcare training centre and the IGT-Systems Customer Services Helpdesk, based on training course content
  • Support the Helpdesk in solving field issues related to Service deliverables
  • Investigate (sub) systems/components and advise on how to further optimize serviceability and reliability
  • Validate all Engineering Change Requests (ECR) with focus on Service impact and approve ECR’s when Service aspects are secured
  • Continuously improve the information and Service workflow, based on field Service feedback
  • Participate and implement, via LEAN methodology, in continuous improvement initiatives on serviceability, reliability processes and Way-of-Working

Our ideal candidate should have:

  • At least HBO-education in technical competence, e.g. Mechanics, Electronics, Bio Medics
  • At least 3-5 years' of working experience or just finished a biomedical education
  • Good communication skills in both English and Dutch (verbal and written)

Has experience in or strong affinity with:

  • Customer service or service organizations (internal and/or external)
  • Cross-functional collaboration (with various disciplines)
  • Project management skills or project participation
  • Working with or in a R&D environment
  • Working in a state-of-art, high-tech environment
  • Technical documentation and tools
  • (End) customer needs and/or contacts (internal/external)
  • Medical device industry and its regulation(s)
  • Lean methodologies and continuous improvement

And also:

  • Is a team player
  • Has a flexible attitude
  • Knows how to deal with stress
  • Is able to convince peers and stakeholders (based on data driven facts and figures)
  • Has a strong drive to achieve challenging, but realistic targets
  • Is used to deliver on commitment

Philips Healthcare

With a growing presence in cardiology, oncology, and women’s health, Philips operates in the areas of Imaging Systems, Patient Care & Clinical Informatics, Home Healthcare and Customer Services. Philips combines its clinical expertise and human insights to create innovative solutions across the continuum of care, in partnership with clinicians and their customers, to provide better value and expand access to care for millions. Their teams are working hard every day to improve patient outcomes all the way from disease prevention and screening to diagnosis, treatment, therapy monitoring, and disease management. Irrespective of whether the care cycle takes the patient from doctor’s office to hospital or hospital to home, or simply from one medical department to another, Philips Healthcare’s unique medical solutions are designed to optimize the quality and flow of patient information and clinical decision making.

You will be part of the IGT-Systems Customer Services New Product Introduction team and will be reporting to the Manager Service Innovation NPI-Engineering or Life Cycle Management


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