ING Amsterdam is looking for a Junior Operations and Customer Support team member

YoungCapital -  Amsterdam
8 dagen geleden   |   27x bekeken

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Bedrijf: YoungCapital Financiële vacatures

Are you interested in working at a dynamic startup within the ING? Do you speak and write Dutch & English fluently? And do you have experience in Customer Support? Keep reading because you could be the right person for this position!

Working for the ING – what would that mean for you?

  • A salary of €13,37;
  • A partial refund of travel expenses;
  • Great career opportunities;
  • An inspirational work environment with enthusiastic professionals in a great team.

The department – Payconiq

Payconiq is a dynamic startup within the ING Chief Innovation Office. By using a basic cornerstone of the European Payments Infrastructure of Bank Accounts coupled with mobile payments, new legislation and state of the art technology, we have designed a European payments solution capable to make any kind of payment as well as extra Services where a payment can be attached to. We are making the near future of mobile payments reality for everyone and we do this in a social and cocreation fashion with our clients, we are taking them on a journey. We are not here to provide just tech, we are here to enable people, communities and businesses to expand and grow because in the end, people make payments, smartphones don't.

About the position – Junior Operations and Customer Support team member

    In order to
    strengthen the team and prepare for expansion of both the product and
    geographies, we are looking for a dynamic and forward thinking Operations and
    Customer Support Representative.

    Your role is
    very diverse, and no day will ever be the same, your primary tasks/deliverables
    will be:

  • Answer merchant
    and client requests and questions, provide overall support
  • Control new
    merchant set up, onboarding and contract management
  • Ensure welcome
    packages are processed correctly and timely
  • Propose
    improvements to current processes and policies
  • Come up with
    Frequently Asked Questions for internal and external us.

For this
position you:

  • Want to be part
    of an international, dynamic and entrepreneurial team
  • Speak and write
    Dutch and English fluently. French would be an advantage,
  • Are process
    orientated and like to provide feedback on efficiency improvements
  • Have some
    experience in customer support positions and are client focused
  • Have system
    knowledge on Windows applications and are confident with new systems
  • Are able to
    prioritize daily tasks without compromising key SLA’s or customer satisfaction
  • Are self-driven
    and independent, able to manage your own time
  • And since we consider good teamwork to be
    essential to achieving the best results, we also find it very important that
    you play a positive role within our team.

Are you the motivated person that we are looking for? Then press the ‘solliciteer direct’ button to apply for this position!

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