Senior Business Process Analyst for Customer Service

Hays Recruitment -  Eindhoven
14 dagen geleden   |   32x bekeken

Functie omschrijving

Location: Eindhoven
Start date: asap
Duration: 31/12/2016, with option to extend
Hours a week: 40

The department
A sub-department within the IT organization is the IT Competence Center Sales & Services. As Business Process Analyst you will be working within this competence center reporting to the Solution Team manager. In this Competence Center we capture and fulfill all IT demand from Customer Support, Sales and Marketing divisions and provide technology through large-scale projects or changes to our existing applications.

Job Mission
In your role as a Business Process Analyst you will be the linking pin between the Customer Service Business, IT organization and the outsourcing partners. As Business Process Analyst you will assess, change/refine and implement business processes and the related information systems (main focus is on equipment management) to continuously increase their effectiveness and efficiencies and make sure that they are properly aligned with the company's strategic direction.
Job Description
You will act as a first IT contact for Business key players and Business process owners in the organization. You will play a key role in IT development & implementation projects. For a large part of your time you work in projects, but you will also manage Non Standard Changes in your area from Intake till Go Live & Hand-over to support.
The project on hand is part of the "Performance Monitoring & Analysis Next Generation" program which enables the client to have more and better insight in its product and business performance.
You are getting energized by challenging the business about their requirements & processes in order to realize a fit in IT solutions. You are able to translate these business requirements into the right functional IT specifications and IT solution direction. This means you create the Functional Design or you review the Functional Design as created by external partners. You are able to customize, test, train key-users and act as project manager in smaller projects.

Personal skills

  • Customer focus, result-orientation, and commitment to excellence;

  • Pro-active personality who can deal with resistance;

  • Responsibility and authority, ability to 'get things moving'

  • A demonstrated ability to perform in high-pressure environments;

  • Demonstrated consultancy skills combined with hands-on mentality, and a strong go-getter mentality;

  • Passionate about driving innovative solutions;

  • Motivated and enthusiastic team player;

  • Excellent communication & presentation skills in English, preferable in Dutch.

If you are interested in this opportunity please leave your CV and I will contact you.
Riwanna van der Galiën
Delivery Consultant IT Contracting


Vacature contactpersoon Jobbird
Riwanna van der Galien
5611KL Eindhoven

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Vacature info




  • 0 - €1750 euro

Aantal uren

  • 32-40 uur


  • HBO


  • Meer dan 10 jaar


  • Noord-brabant


  • Techniek


  • B - personenauto