Vacancy | Customer Loyalty Specialist | German | Aachen area

Unique uitzendbureau -  Maastricht
25 dagen geleden   |   46x bekeken

Leading automotive company. Their location is the central point of contact in Europe, caring for the needs of current and prospective customers. More than 35 different nationalities add diversity and enrich an organization dedicated to satisfied customers and high performance. Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level.
The organisation offers an informal, international atmosphere where there is room to grow and career opportunities are given.

Interested? Please send us your application via – Klik op de solliciteer-button om te solliciteren – or call Paula van den Berg at +31(0)43 750 1760

Job Description
Imagine working for one of the most prestigious car brands in the world. This brand aims at the highest possible level of customer satisfaction, as they want to assure that they create customer loyalty. They take customer complaints very seriously, which is why they have an active Customer Loyalty Program.

As Customer Loyalty Specialist, you will focuses on retaining and renewing the loyalty of owners and/or drivers who have had a negative experience with the brand in the past.

We are looking for a new team member who speaks German at native level, for the following tasks / responsibilities:

  • Contacting customers, showing empathy in order to enhance customer satisfaction
  • Make balanced decisions concerning compensation given to customers
  • Work within guidelines and processes, but retain flexibility to deviate from these guidelines and processes when required.
  • Thorough investigation in customer background prior to making outbound call.
  • Share information in database and inform team members and other relevant parties
  • Signalize bottlenecks in processes and guidelines and suggest solutions
  • Provide customer feedback to OM for further distribution and handling
  • Manage own case load

Job Requirements
  • (Near-) native German
  • Fluent in English (corporate language)
  • Fluency in any other European language is a plus.
  • Strong focus on sustainable customer satisfaction
  • Excellent communication skills, in particular empathy and listening skills
  • Problem solving through customer focus
  • Able to identify and act to customer reaction in appropriate manner
  • Previous outbound calling experience is beneficial
  • Stress management – handling workload and demanding customers
  • Accuracy with data handling
  • Quick thinker
  • Team player
  • Good computer skills

Salary and Benefits
  • Working hours 40 hours a week, Monday - Friday.
  • A comprehensive relocation package is applicable for candidates living further than 50km from the organisation
  • Salary indication: 1966,- gross/month
  • Collective health insurance at discounted rates, self-development opportunities, result-oriented bonus (variable payment) and pension plan are just some of the secondary benefits of working with them.

Interested? Please send us your application via – Klik op de solliciteer-button om te solliciteren – or call Paula van den Berg at +31(0)43 750 1760

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