E-commerce representative French speaking

Uitzendburo De Werkstudent -  Amsterdam
3 dagen geleden   |   8x bekeken

Functie omschrijving

As an E-commerce representative you will contribute by delivering an excellent customer service to all European consumers the company are servicing through the e-commerce channel. This outdoor apparel company is looking for an outdoorsy person who is looking for a challenging start of his or her career. As an E-commerce representative you will contribute by delivering an excellent customer service to all European consumers they are servicing through the e-commerce channel. They want to have representatives within the company who understand the customer so you could provide the best service. This position offers a place to learn and grow and the company wants you to think with them to build the best product and service.

Your key accountabilities in this position are:

  • Provide a fast, reliable and high quality customer services to the customers calling and emailing.
  • Work with our Direct Sales OMS system (Linea VAD).
  • Follow up with adjustments, cancellations and returns during the season, issue credit notes and invoices.
  • Contact for Pro-Sales / Corporate sales program (group sales, ski schools).
  • Provide reports and statistics to CS Team Leader and E-Com Manager.
  • Monitoring delivery problems.
  • Process customer returns.
  • Process customer repairs.
  • Assist in proofing the European website when required.
  • Work closely with accounting department for accounting follow up (unpaid transactions, reimbursements).
  • Other ad-hoc customer services tasks.
  • Replace Office Assistant in case of any absence / time away.
It is a fulltime position for an indefinite period

The mission statement of the company is; Build the best product, cause no unnecessary harm, use business to inspire and implement solutions to the environmental crisis.

We offer you:
  • the opportunity to work in an international environment
  • An in-house yoga studio
  • Great and ambitious colleagues

Functie-eisen

Job requirements:

  • Fluent English and French.
  • Excellent communications and interpersonal skills.
  • Excellent customer services skills, delivers a high quality service to both internal and external clients.
  • Strong linkage with the outdoors lifestyle.
  • Flexible and adaptable.
  • Excellent organizational skills.
  • Ability to work on own initiative.
  • Possesses a positive outlook, promoting constructive responses to the challenges of work.
  • Diploma or Bachelor Degree qualification desirable or similar years work experience.
  • Advanced level of computer user skills.
  • Friendliness, tactfulness, patience and liability.
  • Resourcefulness in problem-solving.
  • A natural flair for sales is an advantage.
If you are interested in this position please apply before 12th of October with your resume and motivation via the button "solliciteer direct".


Arbeidsvoorwaarden

Sollicitatieprocedure

Contactpersoon

Vacature contactpersoon Jobbird
Sabien van Bergen
1011AB Amsterdam
020-6228555

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Vacature info

Functie

Salarisschaal

  • €1750 - €2500 euro

Aantal uren

  • 40 uur

Dienstverband

  • Vast

Opleidingsniveau

  • HBO

Werkervaring

  • Minder dan een jaar

Regio/Provincie

  • Noord-brabant

Branche

  • Handel/groothandel