Start People and Rabobank stand in the center of the society. Every day we search for talent to fulfill the temporary vacancies for Rabobank. We as Start People have access to all the vacancies of Rabobank Netherlands, Rabobank International and the local banks. Start People is a contract partner of Rabobank for over 15 years now.
ITI has a vacancy for a Business Support Officer in the Client Services and Support area. In the CS&S area the vacancy is within Business Support, a team dedicated to provide client services and support locally in Utrecht. The goal of the team is to provide solutions that meet customer demand and have an up to date administration of hardware and software and licences as an input for cross-charging of ITI services to the various business lines.
- Fulfil user requests – for example purchase computer accessories and phones
- Liaise with the customer representatives to complete Request forms and/or changes and requests
- Ensuring consistency of configuration management database, monitoring and optimising configuration management process
- Incident handling
- MBO/HBO level working and thinking level
- Provide support regarding resolving incidents
- Excellent customer service
- Experience with working in an international banking environment
- General knowledge and awareness of ITIL
- Knowledge of MSOffice including MS Outlook and Easyvista
- Good understanding of solving incidents and finding solutions
- Able to cope with stress
- Ability to work both independently and in a team
- Excellent communication skills in both Dutch and English language especially towards customers.
- Being flexible and have the ability to deal with tight deadlines (managing PQI indicators) and cope with changes to them.
- Good knowledge of MSOffice
- Knowledge of LEAN
Salary and Benefits
We expect much of you, but we offer even more.
- Several temporary, but also long term jobs at Rabobank Group.
- You will get an interesting job in a professional working environment
- At Start People you don't have a job, but a career; we invest in you with educations and trainings and give you all the space you need to unfold your talents!