Management Internship Reservations & Communication

HotelProfessionals -  Amsterdam
30+ dagen geleden   |   248x bekeken

Functie omschrijving

Bedrijf: Zoku Amsterdam

Description of Assignment / Tasks
Main responsibilities of the internship would include:

  • Assisting the Reservations and Communications coordinator and Commercial Lead in creating the best Guest Experience possible pre- arrival and post departure;
  • Implementation and execution of communication and reservation ows for hotel, creating the best individual booker experience and best communication & information experience for external and internal guests;
  • Reviewing and constantly looking for new ways to improve the concept and services/packages offered with a focus on increase of ef ciency of service and keeping an eye on new trends emerging in the market.
  • Assisting Reservations and Communications coordinator in follow up on group leads, setting up offers and coordination of corporate reservations;
  • Being the rst and very best contact by phone, e-mail, social media
    communication for the hotel for both internal and external guests;
  • Assisting in offering tailor-made solutions to client’s needs. 
We are looking for a Star Player with the following Profile
  • Friendly, Enthusiastic and humoristic;
  • Highly organized and detail oriented, a lover of multitasking;
  • Entrepreneurial spirit, likes to discover new things, self-starter;
  • Reliable, keeper of high standards and stress-proof;
  • Excellent communication skills, professional and representative;
  • Experienced and happy to work with multiple computer programs at same time;
  • Experience in working in an hotel or other communication/reservation environment; preferably in a front of ce, call center/helpdesk, sales and/or reservations role;
  • Fluent in English (verbal and written) is a must, Dutch language is a plus;
  • Interest in distribution management, reputation management, content management or revenue management is a plus;
  • Experience in distribution systems, PMS/PBX/CRM or related systems is a plus. 
Who can apply?
The ones who love to work with and for people, are curious and neighborly. Genuine people looking to gain valuable experience as an intern in the wonderful world of hospitality and communication, as part of their HBO(college) or Master degree or for those who wish to gain hands on experience after graduation. Especially students/graduates in the elds of hospitality, communication or tourism management might love to take on this challenge. Students and graduates outside these elds are also welcome to apply.
Possibility to have time for assignments/projects when desired as part of a curriculum prior or after the internship. 

How to apply?
Interested? You can send your resume, motivation and if you like (we do!) something extra to present yourself to – e-mailadres niet toegestaan –.
DepartmentA management internship (min. 5 months), starting in October or November. You will be working in our first and newly opened Zoku hotel in Amsterdam, alongside the Reservations & Communication coordinator, Commercial lead, Operations and Systems lead and Operational team.
Amongst the responsibilities below, the main goal of this internship will be turning Zoku’s communication, guest relations en reservations department into the most ef cient and best guest experience possible. As we have just opened our doors in Amsterdam, the position comes with great responsibility and the freedom to contribute to the success of the operation.
Zoku’s residents will be empowered with a range of booking and communication channels. They will be able to communicate, submit inquiries and complete bookings seamlessly via Zoku’s app and website, while the traditional of ine channels will also be available for those times when guests just want to talk to a real human. The priority is offering guests a range of vehicles to sort out their booking or get a question answered - whether they prefer to do so independently and digitally or hop on the phone and liaise with a warm and genuine person on the other end of the line.
As Zoku is a startup, it works as one: the whole Zoku tribe, from top to bottom, is working together to make the rst Zoku legendary. Together with the Reservations & Communications coordinator and the Commercial Lead you will create the best work ows, come up with innovative ideas and solutions to make the Sales, Reservation and Communication department the most ef cient en awesome in the hospitality industry. 
The Team
You will work with a team of entrepreneurial and friendly spirits who love to create one big family and providing the best possible service in the broadest sense: from welcoming guests to Zoku, making the best coffee to connecting them to the city, facilities and services. There are no separate teams, we all work together creating the best Zoku experience for all visitors. We have a variety of complimenting backgrounds and strong business knowledge and private equity experience. We created or worked for innovative concepts like citizenM, Spaces and Creative Valley as well as high-level service organizations like Ritz-Carlton. We speak a mix of languages Dutch, German, English, Swedish, French and a bunch of local dialects. For more on Zoku, please visit our website: 
What’s in it for you? You will get the opportunity to participate in improving and ne-tuning an entirely new hotel concept within the Amsterdam market in an exciting start-up setting. We are a very non-traditional company within a traditional industry, so if you like to go further where others stop, we’re sure you will be a great t. In addition, the project has got an international outlook with plans to rollout in multiple major cities in Europe. 
How to apply?
Interested? You can send your resume, motivation and if you like (we do!) something extra to present yourself to – e-mailadres niet toegestaan –.

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