All Round Front Office Agent

HotelProfessionals -  Amsterdam
30+ dagen geleden   |   161x bekeken

Functie omschrijving

Bedrijf: Hotel Pulitzer Amsterdam

  • Highly developed oral and written communication skills
  • Proficient in English & Dutch
  • Experience with a Property Management System
  • Flexible & good in setting priorities
  • Stress resistent
  • Team player & a People’s Person
  • Accurate way of working
  • Self-initiative
  • Strong organization skills
  • Guest oriented
  • Netherlands Analytical
  • Good social skills

What we have to offer you:
  • An organization where the associates are number one
  • Personal Development Plan
  • Trainings
  • Internal Growth opportunities
  • Innovative workplace
  • Working 2.0 “Het Nieuwe Werken”(if applicable)
  • Good work life balance
  • Competitive working conditions
  • 50% discount on F&B in partner hotel

Do you have a “can do” mentality and everything that is needed to work in a dynamic, exciting work environment? Are you becoming enthusiastic to start the adventure of a restoration, re-branding and a re- opening of a unique hotel with us, then apply now! You might be the one we are looking for
Do you want to experience the “Pulitzer feeling”
Work in the historical environment of 25 Amsterdam canal houses
Experience a large-scale unique renovation and re branding….?

We are looking for an all-round Front Office Agent. As an all-round Front Office Agent your job is very versatile and exciting. Every day will be different. You will be working either at the Front Desk of the Hotel, as a Reservation Agent,  or at our Service Express Center handling all incoming phone calls from external lines but also internal lines, in a standalone hotel.

Of course with the aim to have the best in-house experience for our guests, to make sure all reservations request are handled swift and within 24 hours and to answer and divert all incoming calls. This all is done in a 5 star manner.

In this position it is essential to be enthusiastic in all aspects what Front Office has to offer. Knowledge of all property management systems is important. Furthermore, this position requires people to be very flexible and responsible as you will be working in 3 different fields of expertise, although in close connection with one another.

You will work with a dedicated team of several all-round Font Office Associates who are knowledgeable in room product and hotel services and perform the tasks in the correct way accordingly to set standards and company guidelines.

You will work closely with the teams in Front Office (incl Porters & Concierge), Sales, Revenue and Accounting team.

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