Night Host / Security

HotelProfessionals -  Amsterdam
30+ dagen geleden   |   137x bekeken

Functie omschrijving

Bedrijf: Clink Hostels

The Key Responsibilities

In short: 

  • Full responsibility for ClinkNOORD’s safety
  • Responsible for noise control inside and outside ClinkNOORD’s premises
  • Deal with difficult guests in a consistent, fair and friendly way
  • Responsible for noise complaint handling
  • Deliver the above in a positive, professional and timely manner
 In more detail (though not exhaustive):

People- ClinkHostels is a social hub for travellers and fundamental to creating a warm environment are our staff.
  • Lead and champion ClinkValues
  • Communicate and meet regularly with the FOH team and Front of House Manager to ensure  positive and lasting guest experiences
  • Responsible for excellent relationship with guests, neighbours and staff
Product- Clink facilitates great travel experiences for guests. 
  • Be an advocate of GEM (Guest Experience Meetings)
  • Promote the TravelShop, Café, Bar and kitchen as a tool to enhance Guest Experience
  • Be in tune with ClinkNoord guest comments and feedback
Profit- All businesses must be profitable to be sustainable. 
  • Full responsibility for patrol logs and complaint handling
Community- ClinkHostels are a social hub and part of a wider community; a community of staff, travellers, other Clink teams, the hostel industry and your local community. 
  • Bring the ‘In Tune’ value to life by knowing what is happening in-house, locally and in Amsterdam
  • Collaborate with Clink Teams across the map to deliver excellent guest experiences
  • Maintain positive relationships with everyone in and out of ClinkNOORD premises
Job Requirements :

The Candidate
We are looking for someone smart, level-headed and energetic with strong people’s skills and a big smile.  Someone a little different, who loves the travel industry and appreciates the Clink values.  
The Background
We believe in providing an outstanding guest experience for city explorers. Founded by two sisters who share a genuine love for travel, ClinkHostels is an innovative, fast-growing hostel business that currently has two locations in London totaling 1000 beds and further locations coming on-stream from 2015 including 750 beds in Amsterdam.  ClinkHostels is a dynamic, independent business with ambitious goals to strategically build a global brand and become a market leader in the international hostel industry.  The Clink Culture is at the core of everything we do and our values are, in summary; Our Guests, In-tune, Dedication and Difference. Our success is built on having capable leaders and a great team who understand how to deliver the exceptional social travel experience that we provide to our guests.

The Role
Role Purpose:- This role exists to ensure great guest experiences and amazing travel memories for our guests. ClinkHostels is a social hub for travellers and we enable this environment by informing, welcoming, checking-in and checking-out guests in a friendly and efficient manner- the Security team are the people who ensure guests have a wonderful stay overnight in Amsterdam.
Role Environment:-
  • Ensuring the safety of guests and staff by dealing appropriately with individuals who are misbehaving, causing disruption or have broken the Hostel Rules
  • Keeping up to date and accurate Patrol logs of all complaints and actions taken
  • Dealing with guests in a friendly and polite manner
  • Follow practise methods as established by SVH. Only applicants holding the SVH Hotel and Catering Security Guard Diploma will be contacted

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