About DHL and IRM:

DHL Group, the logistics provider of the world with over 580,000 employees in more than 220 countries and territories. We are an organization that is not just moving goods around, we have a very clear purpose, and we are: Connecting People. Improving Lives. We provide challenges and opportunities for personal and professional development, we recognize the difference you bring to our business and together we share the pride of building one of the largest world leaders in logistics and supply chain.
In Insurance & Risk Management (IRM) we focus on being trusted advisors by connecting with business colleagues and understanding their needs. We manage and mitigate risk and deliver quality insurance products and services to protect the company's employees, assets and liabilities and to meet its contractual obligations to customers across the group.
Ready to immerse yourself in the exciting world of IRM? Join the team and bring your expertise on board! As part of the DHL Group, you will be working with a global network of IRM colleagues and benefit from a wide range of development opportunities.

Role Purpose:

 To develop and maintain an efficient, professional, and proactive "claims management" organization, processing claims on behalf of multiple DPDHL Business partners from the Benelux region. This role includes recovering claims from any liable DPDHL subcontractor, safeguarding DPDHL's P&L exposure, and managing a team of 11 dedicated claims specialists according to DPDHL leadership attributes.

Main Accountabilities:

• Develop and implement strategy to meet financial goals and support Business Partner success.
• Translate Regional Strategy into local strategy and autonomously define and build the organization accordingly.
• Independently drive the function, balancing resources and added value, and continuously find ways to improve the added value.
• Negotiate and manage claims with all relevant external parties: DPDHL customers, subcontractors/carriers/providers, insurers, loss adjusters, and underwriters.
• Handle claims on behalf of the DPDHL Group Insurer AIG by the delegated authority.
• Establish effective relationships with key internal customers to include national and regional executives, directors, managers, and functional dealers.
• Define, standardize, and execute the most effective and efficient claims handling procedures across different countries and divisions.
• Pro-actively raise awareness of risk, identify trends, and (commercially) critical claims with Top Management by structural management reporting and frequent Business Review Meetings.
• Provide advice based on claims data to the business partners on optimizing their internal processes relating to risk and claims handling.
• Align and involve other relevant Business Partners departments to identify and develop claims limitation and recovery opportunities from subcontractors and limit the P&L exposure.

Finance & Projects:

 Participate and lead on dedicated projects of the Regional GBS IRM Claims Division development, such as standardization of process, Performance & Efficiency, CMS software etc.

People Management:

• Lead a team of 11 specialized and dedicated claims handlers.
• Be a role model in Leadership and adapt the DPDHL leadership attributes accordingly.
• Maintain an efficient and effective team with an adequate level of resources, and safeguard continuity of the function.
• Develop a culture of quality, service excellence, flexibility, and cost consciousness aligned with PMPO and FC Way philosophy.
• Stimulate team spirit and focus on the personal development of all team members.
• Develop IKOs/KPIs (Individual Key Objective / Key Performance Indicators) with team members and monitor individual performance.
• Responsible for complying with my talent process.

Experience desired:

• Experience in operating in a similar management role in a matrix organization, across variable expectations and business protocols.
• Proven track record of cross border collaboration and influencing skills.
• Minimum 5 years of progressive leadership experience with high level management experience.
• Experience of building and developing teams.
• Experience within a logistic company and claims handling.

Skills & Competencies:

• Thorough knowledge of industry regulations and minimum standards to ensure compliance with the regulations.
• Strong leadership and team building competences.
• Exceptional communication skills to interact effectively at all levels.
• Diplomatic approach: being empathetic while being persuasive and determined.
• Problem-solving abilities.
• Business Acumen.
• Presentation skills.
• First Choice (Comparable to Lean / 6-sigma) mindset.
• Project-oriented and able to meet short and medium-term priorities.
• Strong analytical, financial, and legal competences.
• Strong negotiation skills.

Language Requirements:

English - Business proficiencyDutch - Fluent