At ING we have bold ambitions to improve the digital experience for our customers while empowering people's financial health. At the same time, we want to make a positive contribution to the society and the world we live in. The Customer Journey Expert (product manager) takes ownership and improves our payment products and processes with a for this vacancy a focus on our Dutch Consumer Credit Card offering.
Payments is on the move. With market trends like AI, Big Tech and Fintech shaping the future, Payments is working on the next step towards more seamless and integrated Payments for our customers.
Your department
In our department (tribe) Payments NL we work towards giving our customers the best and most seamless Payments customer journey possible. To realize this ambition, we are looking for a customer journey expert, who has knowledge of Credit Card Payment Products and experience with developing features to improve on our Customer's Experience and to fully digitize our product offering.
Do you have an entrepreneurial mindset to take it on & make it happen? Then we are looking for you!
Payments is one of the largest tribes within ING the Netherlands. The tribe entails all products and processes associated with Payments within ING the Netherlands servicing our 7 million customers every day.
Your team
This position is in the product team Consumer Credit Cards, based in Amsterdam. In this team you work together with 7 other Customer Journey Experts on our proposition, the customer journeys, risk, and IT systems. You will report to the Product Lead Consumer Credit Cards. Challenges in this team are for example reducing the friction in the customer experience, drive the adoption of the digital flows, ensure an attractive and differentiating offering in the market, compliancy with regulations, keeping the risks under control and support an (IT) migration.
You will work closely together with our engineers and other ING departments, such as risk, other tribes and stakeholders in the payment chain. Our squads are located in the Netherlands, India and the Philippines.
How to succeed
Our biggest expectation is for you to take on responsibility. To be proactive and drive your impact to success. Also, keep learning. In return, we will back you to develop into an even more awesome version of yourself.
You are a team player, have excellent problem-solving ability and can drive small changes and projects from concept to execution. As our new Customer Journey Expert, you:
What you can expect from us
Rewards and benefits
We want to make sure that it's possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at https://www.ing.jobs/netherlands/Why-ING/benefits.htm
The benefits of working with us at ING include:
About us
With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what's possible and at the same time ensure you work with integrity and hold the customer's interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.
Het salaris bedraagt €4240 - €6882
Vacature van ING