Job Title: Regional Credit Control Manager - ekaterra
Location: We are hiring 5 roles on 5 different locations: Poland, USA, Malaysia, Turkiye, Pakistan
Work-level: Manager level
Job Type: Permanent, Fulltime
Report to: Regional Finance Lead
With an annual turnover of around €2bn, ekaterra is the world’s largest tea business, with world-class, purpose-driven brands such as Lipton, Pukka, Tazo, T2 and PG Tips. ‘eka’ is a word taken from the Sanskrit language which means unity and one purpose, while ‘terra’ represents the earth and nature. As ekaterra we are truly united in one purpose: growing a world of wellbeing through the regenerative power of plants.
In July 2022, CVC Capital Partners Fund VIII took over the full ownership of the ekaterra business from its previous owner, Unilever. As a standalone entity with a dedicated single-category focus, ekaterra is even better positioned to lead the tea industry, delivering higher growth and value, and a greater impact on the wider world. With 11 production factories in four continents and tea growing estates in three countries, ekaterra is a profitable and growing business whose brands reach hundreds of millions of consumers. It has a presence in over 100 countries.
Under the ownership of CVC, ekaterra has an exciting future ahead with opportunities for increased investments in our iconic brands, our people, and our capabilities. Combining the strength and scale of our brands with a focus on speed and agility, ekaterra is brewing a corporate start-up mindset that’s opening-up new opportunities for its people to flourish every day.
At ekaterra, we put consumer love at the heart of every decision. We celebrate diverse thinkers who take personal ownership to connect ideas and make impactful things happen; people who share our values around humanity and courage and give their commitment to nurturing the wellbeing of all. In return, we offer a working culture that gives our people freedom and flexibility, and where they can grow both personally and professionally to master their field.
Be part of our amazing blend. Come and grow yourself and, in turn, help us to grow a world of wellbeing.
This permanent role is responsible for managing the Credit Control Organization for the specific region, reporting to the Regional Finance Lead. The Regional Credit Control Manager will initially be a project based role supporting the Global O2C team and local finance teams with ensuring readiness for go live by tailoring global standard processes and policies to local requirements and building an understanding of ekaterra’s customer base as part of Project Blossom. The Credit Control Manager will also be responsible for building their team through recruiting Credit Controllers within their region.
Following go live, this will transition to a BAU role of managing Credit Control activities within the region, ensuring that engagement with customers on credit matters is optimised for customer experience as well as managing ekaterra’s credit risk in line with the local and global policies and working capital performance, working closely with global O2C and operational teams, as well as local credit controllers, GTM and Finance.
Your Key Responsibilities
Implement a high quality, efficient, effective credit control organisation including recruitment of local Credit Controllers in markets.
Develop a culture of excellence for the new Order to Cash team to ensure its success providing and developing services to businesses that are changing both culturally and in response to changing markets.
Support the implementation of any local variations to global processes and policies covering billing, credit management and collections
Manage training of new team to ensure full readiness for go-live
Accountability for credit management, billing and collections processes and performance in [region]
Collaborate with cross-functional stakeholders to ensure business and customer needs are being met
Support continuous improvement and development including leading further strategic initiatives to develop the services and processes of the function in line with the global process team
Meet all the operational and financial performance targets and obligations
Handle escalations from in market Credit Controllers and Operational teams
Deliver on KPIs and SLAs in liaison with the businesses and work with markets to ensure regular review meetings to identify continuous improvement in ways of working
Drive proactive customer communication to manage timely credit and collections management activities and improve ekaterra’s working capital position
Perform credit control activities
Skills and Experience
Key requirements are:
At least 7 years business experience in Credit or Collections roles
Familiar with SAP functionalities
Ability to work cross functionally and cross culturally
Excellent verbal and written communication skills
People leadership excellence, including leading people cross culturally
Proactive and self-leading
Proven track record on delivering on performance improvement initiatives
Service oriented attitude
Able to adapt to changes quickly
Fluent in English language [additional languages TBC by region]
The qualities we look for
ekaterra is made up of a special blend of individuals which make our teams exciting and diverse. To be part of our blend we are looking for individuals who think Green and are environmentally conscious, who understand the power of simplicity and who are accountable for their actions. We want those who infuse mastery and passion in everything they do to create great products and unforgettable experiences for our consumers.
Whats in it for you
We believe that growth is for everyone, we believe in growing leaders, and we believe in making space to grow an owner’s mentality. Like nature, we adapt, we change and we grow. We believe in connections over hierarchies and work levels. We have a 'corporate start-up' approach; we act with speed and agility and we have the strength and scale of a large corporation. We are building a better world of wellbeing, and a better you.
To apply, you must do so online. Please do not forget to upload your CV, and a short motivation letterstating clearly for which region role you are applying.
Your application will be reviewed against our requirements and we will be in touch after the closing date to provide you with an update on the status of your application.