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Originele vacaturetekst

Demand Manager (interim/ZZP)

Role Description

The Demand Manager, along with the Supply Manager and the Financial Manager, form a core team responsible for ensuring efficient and effective operation of the monthly planning and forecasting process.


  • Demand Plan Accuracy
  • Customer service performance rating
  • Adherence to planning calendar
  • Working capital requirements (inventory velocity metrics, operational cost reductions)


  • Defines and drives the business unit demand plan by continuously engaging with Sales
  • Proactively informs the cross-functional business teams through Eastman’s Integrated Business
  • Planning routine to ensure supply readiness and effective execution that enables our customers’ success
  • Manages a monthly forecasting process at both the detail (short term) and aggregate (mid and long term) level to create a 24-month rolling demand plan which becomes the basis for operating plans and financial projections.
  • Supports the Sales/Commercial Leader for the business by facilitating the monthly meeting of the Demand Review Team, during which they:
    • Reach consensus on the demand plan
    • Identify gaps between the demand strategy and the latest unconstrained demand projections
    • Assign responsibilities for actions to realign to the strategy
    • Continually look for demand opportunities to exceed customer expectations, exceed business plans, and improve margins
  • Ensures data integrity and quality by reviewing data, identifying unusual occurrences, seeking explanations and assisting in developing corrections to prevent reoccurrences
    • Initially reviews and analyses forecast results in relation to business direction
    • Identifies product or market trends
    • Translates PLM project plans into demand and inventory actions
    • Provides Business Managers with observations of forecast directions
    • Reports on Division or Product Family comparisons with Budget
    • Assists Sales & Marketing team with development of consolidated business plans
  • Documents assumptions underlying the demand plan and highlights key changes from prior plans
  • Performs “What-If?” scenarios based on price, market share, and competitive data
  • Establishes, maintains, and continuously improves three forecast performance metrics
    • Forecast error (or accuracy) – How close are our forecasts to actual demand (aggregate and mix levels)?
    • Forecast bias – Are our forecasts persistently above or below the actual demand?
    • Forecast value-add – Are our forecast efforts measurably improving operational and financial results
  • Co-ordinates with Business Leaders to ensure the forecasting process is finalized to meet the information timetable for the Management Business Review meetings
  • Co-ordinates with Supply Managers and Financial Managers to build optimally balanced supply and demand plans in a manner that drives variable margin growth while achieving customer service targets at lowest cost to serve
  • Identifies options and manages allocations in instances where demand is constrained by supply. With the Supply Planner, proposes longer term capital asset plans to remove constraints
  • Assists in developing strategies, policies, objectives in areas of S & OP (Sales & Operations Planning) MPS (Master Production Scheduling) such as Customer Service, Inventory and Lead times
  • Creates and implements a weekly review process that monitors adherence to plans and launches immediate actions to resolve material changes from the plans within the shorter term operational horizon.
  • No leadership Role

Reports To:

Business Unit Group Sales or Commercial Leader Eastman Behaviors

  • Market Insight: Leverage market insights to guide decisions and determine what is right
  • Courage: Make courageous choices to innovate and accelerate value creation
  • Optimism: Optimistically focus on continual growth over a longer-term horizon
  • Bias for Action: Have a bias for action, prioritizing issues and making sound decisions, despite uncertainty or risk
  • Adaptability: Adaptable to market and customer opportunities quickly
Type vacature:

Over de werkgever

Wat wij bieden

You will be seconded through Yacht's against an excellent remuneration package!

ZZP welcome!


Functional Skills and Capabilities

The Demand Management role benefits from a broad skill set to achieve organizational and personal success:

  • Effective communication skills to present & discuss forecasting information with product and business managers and for senior management review.
  • Excellent collaboration and teamwork skills to negotiate across functional silos in creating achievable balanced supply and demand plans
  • Good data mining skills to recognise and quantify trends, seasonality, cyclicality, outliers, and inherent variability in historical customer demand. The ability to identify external drivers of demand.
  • Intermediate to advanced PC & software (spreadsheet, ERP, reporting and collaborative planning, forecasting, and replenishment systems) literacy to automate the demand planning process.

Required Education and/or Experience

  • Prior experience - performance in the role is enhanced with experience from within the organization — sales, supply chain, and marketing roles , where knowledge of the product range and ‘product position’ in the market together with appreciation for the formal and informal operational structure of the organization facilitate credibility and quality communication.
  • Academic background may include studies in Marketing, Strategic Planning, Business Management, Statistics, or Supply Chain management to provide the appropriate theoretical knowledge.

Required Certification, Licensing or Traits

  • Certified Professional Forecaster from Institute of Business Forecasting & Planning - desirable
  • Role model Eastman values and principles




Wat wij bieden

€ 100,-