Job Title: Senior Project and Effectiveness Specialist
Requisition ID: 194150BR
When you are a part of Thermo Fisher Scientific, you’ll do challenging work, and be part of a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.
Within the Customer Channels Group (CCG), the Research and Safety Market Division (RSD), represented by the Fisher Scientific brand, is a several billion dollar global Division which markets and sells a vast portfolio of laboratory and safety-related products and services to its key customer base around the world that includes Pharmaceutical, Biotech, Academic, Industrial, and Government organizations.
Role can be based at any of the following locations:
UK – Loughborough OR Spain – Madrid OR France - Illkirch OR Netherlands - Landsmeer OR Germany - Schwerte OR Sweden - Gothenburg (Hybrid role)
How will you make an impact?
The Customer Service function within RSD is on a journey to become an outstanding function that put’s the customer at the centre of everything we do, whilst implementing standardized, repeatable, and scalable processes.
The Senior Project and Effectiveness Specialist will lead key initiatives with responsibility for defining project objectives, benefits, planning and execution. Taking accountability of change management and engagement plans with all levels of hierarchy. Develop processes to improve the customer experience and efficiency, ensuring consistent quality through exacting process change control. Responsible for data and model preparation, analysis and insight generation to identify trends and opportunities to improve processes.
Utilises the PPI Business System methods and tools to initiate and lead continuous improvement activities. Deliver standard methodology across the European Customer Service team.
This position supports our Customer Service Operations, across 6 Centres / 8 Locations servicing 15 countries and running on Genesys Contact Centre platforms with more than 300 Customer Service agents covering 13 languages and processing more than 2.5 million Sales Order Lines and 2 million Emails + Calls per year.
What will you do?
Please send in your application, including a cover letter, CV (in one document) in English.
Apply via http://jobs.thermofisher.com/Reference: 194150BR, please apply as soon as possible, the position will be filled as soon as suitable candidate is found.
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them.
Our global team of more than 100,000+ colleagues delivers an unrivalled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com
With Thermo Fisher Scientific, it’s not just a career. It’s a chance to realize your best – professionally and personally.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.