For one of our customers who is a leading global company dedicated to delivering innovative infection prevention products and services for patients, caregivers, and other healthcare providers which improve outcomes, enhance safety and help save lives. Our products include specialized medical device reprocessing systems for endoscopy and renal dialysis, advanced water purification equipment, sterilants, disinfectants and cleaners, sterility assurance monitoring products for hospitals and dental clinics, disposable infection control products primarily for dental and GI endoscopy markets, dialysate concentrates, hollow fiber membrane filtration and separation products. Additionally, we provide technical service for our products. Cantel medical is a leading provider of infection prevention products and services in the healthcare market, specializing in the following operating units:
We are looking for a Field Service Engineer with effective communication skills in both Dutch and English (verbal and written)
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Receives and performs customer service requests for installations, relocations, calibrations, preventive maintenance and basic repairs.
Ensures that the schedule meets the customers needs in the field as assigned.
Interface with customers via customers visit/telephone/email to provide quality product support
Provide applications/user/technical training
File product complaints according to procedure
Identify training needs and make recommendations
Execute Preventive Maintenance and Troubleshooting tasks and document accordingly
Document and update internal procedures
Maintains personal Field Service inventory of replacement parts. Returns defective material in a timely manner, and orders replacements in accordance with company policy.
Ensure a superior level of customer satisfaction with regard to after sales support
Assumes ownership of Problem Resolution process.
Perform other duties as assigned
BSc degree or equivalent or a proven Track Record of similar roles and functions
Industry experience in one or more of the following areas: Laboratories, Healthcare, Private Practices or Facilities
2+ years Field Service experience or 2+ years relevant Industry experience
Hands-on technical service experience with medical equipment is preferred
Experienced in driving customer allegiance and growing existing customer base
Ability to work independently and pro-actively to resolve customer issues
Effective communication skills in both Dutch and English (verbal and written)
Self-starter, highly motivated with a strong bias for action/execution (a proven track record of actions and results that demonstrate initiative)
Minimal direct supervision required
Valid drivers license and ability to travel within Belgium
Solid PC skills and ability to effectively use Windows based software
Salary and Benefits
If you are interested please send your CV and motivation to – Klik op de solliciteer-button om te solliciteren –