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Originele vacaturetekst

Director of Technology - Plan, Manage & Help

Job Description

Established in 1996 in Amsterdam, has grown from a small Dutch start-up to the third largest e-commerce company in the world. is the largest business within Booking Holdings (NASDAQ: BKNG) and accounts for the vast majority of Booking Holdings’ total revenue. Booking Holdings is a leading Fortune 500 e-commerce conglomerate with a market cap of approximately $80 billion.

With a mission to make it easier for everyone to experience the world, invests in digital technology that helps take the friction out of travel. connects travellers with the world’s largest selection of incredible places to stay, including everything from apartments, vacation homes, and family-run B&Bs to 5-star luxury resorts and even tree houses. The website and mobile apps are available in over 40 languages, offer more than +28 million total reported listings, and cover +140K destinations in +200 countries worldwide.

At, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you make. The journeys you take. The sights you see. And the food you sample. Through our products, partners and people, we make it easier for everyone to experience the world.

Help Technologies encompass the various products that are allowing our customers to manage their trip, to get the help they need, when they need it. We bring consistency and clarity to the “book to stay” journey, enabling self service abilities in a product agnostic framework and serving as an entry gate to a large customer service organization. We are there to make it easier for everyone to experience the world.

Help Technologies department owns the customer journey end to end, from the customer facing self service app and web platforms. ‘Behind the scenes’ we run the critical data and ML infrastructure that helps provide the right answer to our customers and partners as if by magic.

This role will be accountable for technology aspects of:

  • Trip Management & planning
  • Help products & communications infrastructures

We hire the best and the brightest professionals, and we empower them to innovate, you need to have:

  • Demonstrable experience of leading technology teams at scale who build, own and run high volume customer facing websites
  • Deep experience of web engineering including performance and scaling globally
  • Solid understanding of distributed systems, SOA & modern web architectures, frameworks and technologies

B. Responsible
People & Function Leadership

  • Lead, inspire and motivate your Engineering function through leading by example and defining what success looks like, giving ownership and providing clarity when necessary
  • Line manage Senior Managers as well as top technical talent, such as Principals
  • Communicate strategy in a compelling manner to multiple teams and relevant stakeholders
  • Foster inclusion by holding self and others accountable
  • Drive people centric initiatives that enable workforce diversity
  • Partner in and outside of our Business unit to lead and shape the people agenda across
  • Create a learning environment by coaching, maintaining two-way feedback, helping people extract and share personal learnings, and supporting teams to constantly adapt
  • Foster the engineering culture; innovate, work as a team and celebrate success
  • Build a world class team through nurturing, attracting, and retaining tech talent from around the world
  • Empower your teams to do their best work at
  • Be curious, learn, iterate and shape our culture

Technology, Craft & Delivery Leadership

  • Lead, influence and own delivery within your function including department goals
  • Partner with other functions and business units to deliver on our strategic agenda
  • Maintain focus on the end goal, minimise risk and remove roadblocks for our strategic agenda
  • Ensure clear and effective communication at all levels: proactively keep all stakeholders informed of what’s happening, upcoming changes, projects, issues and risks
  • Foster mastery in engineering craftsmanship across including shaping ways of working
  • Own Technology-wide topics and help lead and grow the department
  • Embed Agile ways of working and values within the organisation
  • Identify problems and significantly improve, change or adapt existing methods and techniques drawing from personal experiences and feedback
  • Drive a DevOps culture

Technology, Architecture & Product Strategy

  • Shape, define and build new services, processes and operational plans in alignment with the commercial and financial needs of the business
  • Lead, take ownership and shape the technology strategic objectives and roadmaps
  • Be a strategic thought partner and influence stakeholders across the Accommodations and the broader business to set and align the strategic direction of your function
  • Make decisions in complex and ambiguous situations, and guide others in their decision making by recognizing and challenging assumptions, introducing relevant data and multiple perspectives
  • Ensure that the Booking architecture principles and engineering practices are adhered to, and that there is direction and alignment for each product
  • Anticipate the need for changes based on context, and set renewed courses of action to engage teams and achieve goals, while striving to make the impact clear and understandable
  • Drive innovation in your function
  • Own the architecture across your function


  • 8+ years of Tech Leadership experience with demonstrated success of building, shaping and leading a cross functional Engineering function or business unit at scale (50+ people)
  • Industry experience at fast moving, innovative global technology companies
  • Experience operating large, Internet scale applications and distributed systems spanning multiple languages, platforms, front and back end services, networks and public cloud platforms
  • Deep understanding of technology, with a proven track record of designing and building platforms at scale
  • Highly familiar with the topology of their environment and all of their systems
  • Proven ability to contribute to system design, architecture, and problem solving conversations. Ability to get deep into technical details when needed
  • Able to provide technical direction to the teams (driving tech strategy, making build v buy decisions, prioritising etc.)
  • Great collaboration on technology topics; the successful candidate should be able to spar with their counterparts in other organisations, including Senior Architects and Fellows
  • Demonstrable experience of working in Agile environments and more importantly an Agile culture and ethos
  • Demonstrable experience of setting, leading and influencing both the Engineering and Business strategy to the medium and long-term
  • Experience with managing and coaching teams of senior tech leaders including building and growing teams
  • Independent, pragmatic and proactive work attitude
  • Well versed in Engineering Craftsmanship
  • Building a DevOps culture
  • Be humble and human
  • Excellent communication skills
  • Strong commercial acumen

This position is open to candidates worldwide and when hired we provide Visa and Relocation assistance.

Technology is the core of our business and we ensure that we give the best ‘deal’ possible to our employees. Here is what you get:

  • Living and working in Amsterdam, one of the most cosmopolitan cities in Europe
  • Contributing to a high scale, complex, world renowned product and seeing real time impact of your work
  • Working in a fast paced and performance driven culture
  • Career Advancement via Online and On-the-job training, Hackathons, Conferences and active community participation
  • Competitive compensation and benefits package and some great added perks of working in the home city of
fulltime, parttime
Type vacature:


  • Er is geen minimale opleiding vereist

Wat wij bieden

Parttime - Fulltime