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Airborne ICT is responsible for the ICT Infrastructure, Applications landscape and the ICT Service Delivery, within Airborne. The team consists of an ICT Manager, an Applications Manager and a Service Desk employee. To strengthen the team we are looking for an Applications Support Employee / Medewerker Applicatiebeheer.
Your primary role will be to support the functional part of business applications throughout the company, like, for example, the ERP and PLM/DMS applications (+/- 70%); locally but also for our International sites. You will also support the Service Desk in solving incidents, service and change requests, assist in provisioning of hardware and workplace administration in the office and factory environment (+/- 30%).
You will support our end users in working with our applications, create and update documentation / instructions, help new employees to find their way within our application landscape, do minor application maintenance and initiate improvements regarding the use and management of specific software. You will also participate in key user meetings.
Further activities are to support the Service Desk in processing incidents, service and change requests and be in contact with several suppliers for 2nd or 3rd line support. Also helping out in workplace support, like installing and suppling ICT facilities and configuring the workplace. The function is based from our headquarters in The Hague, but you will also be providing support for our site in the UK.
§ Application support
§ Initiate improvements and/or detail out the use and management of business applications
§ Create and update relevant documentation
§ Support in application upgrades
§ User account management within business applications
§ Create simple, but efficient reporting for on specific applications for end users
§ Provide introduction courses to new employees in regards to ICT / Applications
§ Support the Service Desk
§ Support workplace managementReporting and interactions
The Applications Support Employee falls under the ICT Manager, but will operationally report to the Applications Manager and work closely with the Service Desk Employee.
Be part of an unique growth story!
Join us to help build the leading advanced composites automation and digital manufacturing company. Airborne is a technology leader in advanced composites, specialised in the industrialisation of engineering and manufacturing of durable fibre reinforced composites for Space, Aeronautics, Transport and Marine industries. Via Airborne’s unique combination of skills: our deep and wide composites, software engineering and mechatronics know-how – we enable our customers to unlock their full potential in digital manufacturing growth and create a competitive advantage. We are agile, flexible and think like a start-up. This nimble approach is challenging for many incumbent companies—but it’s at the heart of how we think to build winning positions by developing integrated, automated and connected manufacturing solutions for the composite industry. Together we are a dynamic group of 135 highly educated and passionate employees, split between our headquarter in The Hague Ypenburg (NL) and our site in Lambourn (UK).
What we offer
Working at Airborne International will give you the opportunity to develop your career by working on highly innovative projects.
We offer you a well rewarding job in an inspiring environment with like-minded and talented colleagues. You will become part of our inspiring company where innovation, quality and creativity are key to meet our company goals. We will give you the opportunity for personal and professional growth, by training, learning on the job and coaching.
Furthermore, we offer:
A great opportunity to be part of an unique growth story!
Minimum MBO in a technical area, preferably information technology or experience (min. 2 years) within an ICT function. Experience in application support / application management has a preference.
Affinity with business applications within the manufacturing industry, like for example several Software as a Service (SaaS) solutions, Microsoft Dynamics ERP, Pro.file PDM/PLM/DMS and CAD3D software.
Able, spoken and written, in both Dutch and the English language.
Able to translate business needs to application functionality / solutions
Good communication skills