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Originele vacaturetekst

Field Service Engineer 50

Job Description

In this role, you have the opportunity to

Be responsible for servicing and installing professional Philips healthcare ‘Patient Monitoring’ equipment and maximizing customer satisfaction.

You are responsible for

  • Install Philips Healthcare (PH) Patient Monitoring equipment according standards with respect to quality and installation time as set by PH.
  • Integrate patient monitoring equipment in both Philips supplied as customer supplied clinical networks as being a consultant across the geography.
  • Setup connection towards 3rd party systems like Hospital Information Systems (By HL7 broker), Telephony / alarming systems, etc.
  • Perform corrective maintenance, supported when necessary by tier-2 remote support center.
  • Troubleshoot Hard/Software / IT infrastructure to ensure acceptable Quality of Service (real time patient data requirements).
  • Being responsible for patiënt data in a hospital environment working close to the patient.
  • Participate in the Remote Support Desk team
  • Perform planned maintenance and equipment modifications within the scheduled time and to the quality standards set by PH
  • Demonstrate commitments to meet customer needs and requirements by ensuring all given quality standards
  • Submit timely and accurate service data, job sheets, reports, expense claims, field problem reports and other paperwork as assigned
  • Be aware of customer needs and potential commercial leads. Provide feedback and recommendations to commercial colleagues and management in the district.
  • Keep abreast of new technologies likely to affect PH range of products
  • Be a professional representative for PH with respect to customer problems, ensuring personal acceptability by the customer in appearance and behavior in accordance with PH policy and targets
  • Responsible for reporting customer feedback according to applicable quality standard policy and follow up relevant assigned quality & regulatory training in a timely manner .

You are a part of

Within Philips Healthcare, the key market Benelux is responsible for the sales and service activities in Belgium, the Netherlands and Luxembourg. The organization has 360 employees.

The department “Monitoring & Analytics and Therapeutic Care” is focusing on mainly Patient Monitoring equipment. Some product highlights: Intellivue Patient Monitors, Fetal monitors, Central monitoring (PIICix) & Telemetry systems (MX40), CareEvent, Clinical information systems like ICCA, IntelliVue Guardian Software (IGS), Intellispace Perinatal (ISP), Console and Defibrillators.

The team consist of Account managers, Application Consultants, Project managers and Technical Consultants / Field Service Engineers. Your Field Service Engineers colleagues are mostly located in a district where they work (home based) together with their direct colleagues on projects in hospitals in that area. The team consist out of enthusiast, highly motivated group.

To succeed in this role, you should have the following skills and experience

  • Bachelor (think/work level) in Electronics / ICT electrical engineering
  • ICT experience (MS Operating systems Windows 10 & Server 2012/2016)
  • Knowledge of and experience with local (WIFI) networks;
  • Basic knowledge of virtualization & HL7 desirable is a pre
  • Extensive knowledge of Patient Monitoring systems is a pre
  • Experience of Healthcare IT desirable is a pre.
  • Experience in maintenance and troubleshooting of technical complex systems
  • Preferably demonstrable relevant experience in patient monitoring equipment
  • Fluent in English, verbal and written in addition to local language
  • “Can do” mentality
  • Pro-active
  • Customer oriented
  • Good communicator
  • Team player
  • Positive, open attitude
  • Willingness work in shifts.

In return, we offer you

We believe: We’re strong only when you are. We understand that work is only one part of your life. It’s why we offer a variety of innovative benefits and health programs to help you strong mentally and physically as you perform at work, and also manage life’s unexpected moments.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 2.5 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there,you can also learn about our recruitment process, or find answers to some of the frequently asked questions.

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