Thermo Fisher Scientific

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Originele vacaturetekst

Global Technical Support Specialist

Global Technical Support Specialist

Location: Eindhoven, the Netherlands

Travel: Less than 25%

Organization Unit:

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue exceeding $35 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them. Our global team of more than 90,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon. For more information, please visit www.thermofisher.com.

The Position

Key responsibilities

  • Manages tasks and projects in the Technical Support Department in order to improve its efficiency.
  • Provides technical communication between Production, R&D and Technical Support Department.
  • Provides „root cause" analysis and actively takes part in resolving technical issues.
  • Active role in new product introduction to the field. Including setting new requirements for new products.
  • Collects, analyzes and reports data for the purpose of solving problems and improving the company’s inner processes.
  • Provide worldwide 3rd line technical support up to system level of Transmission Electron Microscopes products
  • Postmortem analysis for solved support calls, cooperation on and leading continuous improvement processes
  • Creates documentation and initiate Field Replacement Parts requests for all types of microscopes and their modules
  • Seek opportunities to lower the installation and warranty cost based on collected data and analyses
  • Leading assigned Global Technical Support tasks, Practical Process Improvement, Service Documentation requests, Corrective Action and Preventive Action
  • Seeking opportunities to improve product quality
  • Keeping records about required tests and measurements
  • Keeping order, cleanness and maintenance of the department area
  • Following the effective documentation internal process and managing documentations

Requirements:

  • At least a bachelor’s degree in Electronics or Mechanics\\Mechatronics or a combination of both education and relevant work experience.
  • Strong communication skills, written and verbal
  • English written and spoken
  • Willingness to travel (less than 25% of working hours).
  • Ability to work independently as well as to cooperate in a team.
  • Experience in project management
  • Knowledge and experience in Product Data Management is an advantage
  • Proactive and customer-oriented person

Competencies:

  • Excellent communication ability (both written and verbal) and influencing skills including the ability to communicate complex technical concepts to a variety of audiences is critical to the success in this position
  • Affinity with software applications and computer hardware
  • Enthusiastic and outgoing personality
  • Ability to work independently on multiple tasks
  • Proven ability to interact with cross-functional and cross-cultural teams
  • Ability and willingness to travel internationally
Dienstverband:
fulltime, parttime

Vaardigheden

Opleiding

bachelor

Wat wij bieden

Contract:
Parttime - Fulltime