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Originele vacaturetekst

Customer Service Agent

The purpose of the job is to serve our customers in the best possible way by utilising digital enabled tools and 1st line support (shared service center). Your most important tasks are:-Together with the Business Development Agents taking care of customer service activities with focus on "being the solution seeker" to problems not handled 1) online self-service, 2) 1st line support (shared service center)
-Proactive moving customers to online self-service
-Proactive moving customers to 1st line support (shared service center)
The suitable candidate is customer oriented and service driven. Besides, you have communicative skills in several languages. Furthermore you are a teamplayer and you know how to deal with international teams and digital tools.
Uren:
39

Over de werkgever

Distrelec, headquartered in Manchester (UK) and Nänikon (CH), is a leading B2B distributor of electronic and technical components. Beyond its main markets of Switzerland and Sweden, the company also has a strong market presence in 15 European countries. Its product portfolio has a significant focus on MRO components and targets B2B customers.
The regional headoffice in Den Bosch is looking for some reinforcement. (Partly) remote working belongs to the possibilities. You will report to the Regional Sales Manager
Wat wij bieden

-Market based salary
-Performance driven incentive scheme
-Education & development program
-Flexibility: Possibility to remote working

Vaardigheden

-Sales/digital/marketing degree or equivalent job experience with positive track record from service jobs
-Experience from customer service in a technical environment
-Service skills: highly oriented to finding solutions to the non-ordinary customer tasks, resilient and KPI driven
-Digital skills: understands and takes full use of enablers like CRM, E-Commerce and digital marketing channels
-Customer and service-oriented attitude
-Excellent fluency in written and spoken Dutch and French
-Fluent in English (Business level)

Opleiding

hbo

Wat wij bieden

vast