In this role, you have the opportunity to
To provide direct support to customers by resolving telephone, remote or on-site malfunctions and as a Technical Consultant you are responsible for installing, implementing, integrating, updating & upgrading and maintaining system platforms.
You are responsible for
Remote Support Consultant (50%):
Providing Technical Support to customers as well as supporting internal Philips organizations, dealers, and distributors
Assessing complex technical and clinical problems, collecting data, establishing facts, defining an action plan, and driving the plan to resolution
Remote troubleshooting / maintenance of solutions on-site at a customer’s location
Performing remote software upgrades
Providing technical consultancy to our customers for their solution by analyzing the current implementation and matching this with best practices that meet customer requirements
Technical Consultant (50%):
The role requires working on several projects as part of the project team responsible for the successful delivery of these projects.
Understand and keep up to date with the technical requirements of the assigned products.
Define the technical responsibilities of the customer and prepare & assist with demonstrations.
Liaison with third parties on technical matters, testing the installed solution works technically and integration specification and configuration.
Work with customer to ensure the solution sits correctly within his technical environment and that remote links are
Attend site post go live in situations where Customer Care cannot resolve a problem remotely.
You are a part of
The Healthcare BeNeLux is a sales and maintenance organization with around 400 employees, You will become part of the Healthcare Informatics division within this BeNeLux organization.
To succeed in this role, you should have the following skills and experience
Bachelor Degree (BSc)
You have preferably 3 years of experience in IT. Extensive experience in health care is an advantage, but experience gained in other sectors can also be a welcome addition to us
Knowledge of and experience with Microsoft Windows®, SQL and (network) protocols
Very good command of Dutch (primary), French (secondary) and English in word and writing
Willing to run standby services on a regular basis
Willing to perform service desk activities
Willing to work outside normal office hours when needed
Willing to travel (BeLux)
In return, we offer you
A path towards your most rewarding career. Philips is growing its marketing capability enterprise wide. Succeeding in this market-based role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there,you can also learn about our recruitment process, or find answers to some of the frequently asked questions.