Randstad Groep Nederland

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Originele vacaturetekst

Customer service agent/ klantenservice medewerker

Do you enjoy answering customers’ questions and assisting them with booking their trip of a lifetime? Are you proactive, enthusiastic and do you have excellent writing skills in English AND, German OR French? Then we are looking for you!

As a Customer Service Agent at Eurail you will help customers make their European train journey go as smoothly as possible. You have the option to work all the hours from home or if you want from their headoffice at Utrecht Central Station.

what we offer
  • in charge of (most of) your own schedule
  • a job that helps people and makes them happy
  • work from home
  • Average of 16 hours per week (mon-sun 9am - 10pm)
  • Two weeks training from the office at Utrecht
who are you

We are looking for an enthusiastic candidate who like to help travelers planning the trips of their lives! Are your typing skills like pro? Do you have the empathy to read between the lines and understand the real question?

  • You have excellent writing skills in  German OR French
  • You have also excellent writing skills in English and speaking English fluently;
  • You are accurate, with a keen eye for detail;
  • You have a good understanding of European geography;
  • You have a EU passport or a permit to work in the Netherlands, plus a BSN and IBAN;
  • You have a registered address in the Netherlands;
  • You have a reliable and safe internet connection.
what will you do

Eurail.com offers pre and after sales customer service, but also train reservations to customers travelling across Europe. You will join our team of 50 agents, who together speak 10 different languages and come from 13 different countries, and help us delivering the best customer service. Where you work? It's up to you: you can work all the hours from home but you're also welcome to work at their head office in Utrecht. The  two weeks training will start on monday the 15th of November. In those two weeks you have to be available for around 2-24 hours: to follow the training on Monday and Tuesday at the office and the rest of the hours on a flexible base from home.

You will be responsible for answering customers’ questions through email, Facebook Messenger and Twitter. Therefore it is in important that you have excellent writing skills and you are able to switch and work with different (social media) chat applications.

where will you work

As our team works with shifts, you will receive your planning on a weekly basis. Depending on the number of requests we receive from our customers, you will work an average of 16 hours a week, including some evenings and weekends.

We ask your availability for:

  • at least 16 hours per week, incl. one weekend per month
  • at times in the evening, as per scheduled shift.
  • Be available for training in the office on weeks 46 and 47
job application

Are you the customer service agent we are looking for? Apply and join the team!

Uiteraard staat deze vacature open voor iedereen die zich hierin herkent.




Wat wij bieden

€ 12,-
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