CustomerJourney Expert \ Business Analyst
INGCoorpIDis looking for aCustomerJourney Expert.
Do you want to be part of anaward-winninginitiative of Wholesale Banking Innovation?Where you canhave an impact on the whole financial industryby re-inventing KYC as we know it?Come and join the team ofCoorpID!
As one of ING’s successful start-ups, born within ING Labs,CoorpIDis now scaling throughout Europe. We solve KYC pains for banks and corporates around document management and sharing. Because of our fast scaling pace, we are looking for innovators to further progress that growth.
This is what you will be doing
As a Customer Journey Expert,you are responsible for constantly improving the customer experience forCoorpIDusers. You innovate by converting client insights, market insights and data analyses into improved and new features forCoorpID. Working end-to-end, you will translate these insights into improved and new functionality requirements which the development team can pick up.You are therefore also responsible for the “what” side of change. That is,foranalysing, detailing and documenting requirements.
In a typical project in your role youdive into the KYC journeys of banksandcorporate clientsofCoorpIDandlisten to their feedbackover thefull customer journey. You subsequently analyze and evaluate their experiences. As soon as you understand the pain points you re-design an improved process and pilot it. Initiating new perspectives and detailing out new innovative (digital) concepts is therefore greatly appreciated.
You will be part of the product development team and will work closely with our designers, the Business Development team, and IT Infrastructure and Security team.
Other activities supporting customers in their experience are:
Set up the data analytics for theCoorpIDplatform and use them to gather insights and improvement ideas
Develop and check functional requirements throughout the product development process.
Document Customer Journeys and Use Cases in our Functional Documentation library.
Facilitate the team’s coordinating sprint activities like refinement sessions.
Validations with users of new and improved functionalities
Build up and share knowledge of the KYC domain
BecauseCoorpIDis a growing organization, your personal growth both in terms of personal development andnewCoorpIDjob opportunitieswill go side-by-side by that of the company.
“As Customer Journey Expert you are responsible for simplifying the KYC journey for both banks and large corporations. Youcontinuously see opportunities to improve. And youget energized by detailing out new concepts and improvements which directly can be implemented.”
Loes Bomans, Product OwnerCoorpID
What is required?
Excellent command of English
5 to 10 years of relevant experience
Experience with digital product development and working on customer journeys (e.g. making customer journey maps, setting up personas etc.)
Strong in analytical skills and stakeholder management
Affinity with IT
Experience in Agile/Scrum teams
Demonstrated being an intrapreneur and excellent communicator
Nice to have
A solid understanding of the KYC challenges within corporates and/or banks
Experiences in Financial Institutes sector
Experience ina scale-up
What we offer
Annual salary tailored to your qualities and experience
Great secondary Benefits like a 13th month, pension plan and Individual Savings Contribution (3.5% of your gross annual salary)
A 40-hour workweek, with flexible working hours (CHECK)
25 vacation days (CHECK)
Personal growth and challenging work with endless possibilities to realize your ambitions
An informal working environment with innovative colleagues who strive for the very best
Progressive way of working, so that new ideas come to life
CoorpIDis aRegtech/ Fintech company that focusses on KYC sharing optimization between banks and large corporations.CoorpIDserves an international market currently expanding its business across six Europeancountriesin the coming two years.CoorpIDwas founded only two yearsagoin ING Labs, ING’s internal incubator/accelerator department for innovative and disruptive ideas. AsCoorpID’sproposition became a proven success, ING’s Management Board of Banking decided to further invest in the company in order for it to set sail across multiple banks and corporations.
With around 52,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to make a diﬀerence. We hire smart people like you for your potential, not your past. Our biggest expectation is that you’ll stay curious. Keep learning. Take on more responsibility. In return, we’ll back you to develop into an even more awesome version of yourself. If you want to work at the cutting edge of what’s possible, surrounded by progressive, inspiring and supportive colleagues, there is no better place to invest your talents than at ING. Join us. Apply today.
For more information please contact WinstonImanuelat Winston.Imanuel@ING.com or apply directly online.