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Originele vacaturetekst

Klantenservice Medewerker

At Hunkemöller, we believe that having the right attitude is essential if you want to be successful in our business. We're constantly looking for people who relate to and live our values. Hunkemöller is therefore looking for a passionate and ambitious Customer Service Agent (20 hours per week, strong availability on weekends) - Dutch Market for our e-commerce customer service department based in our international HQ in Hilversum (near Amsterdam). This brand-new department will support our customers with all questions that come up while exploring our web shop!

Your key responsibilities…

  • Deliver World Class Customer Service to our Shero (main target customer persona) by answering all questions that come up while or after shopping in our web-shop (via phone, email, chat and social media)

  • As you're truly customer-centered, you always find the best solutions for our customers. Hence, you'll support our Shero with your personal shopper mentality, think about additional products that will complete her outfit, and maximize our customer satisfaction & online sales

  • Most importantly, to breath customer service in order to constantly exceed our Shero's expectations

You ideally…

  • Have an MBO diploma or related (sales is a plus)

  • Have a minimum of 1-3 years sales and Customer Service experience – either in a call center, retail or hospitality

  • Speak English and Dutch fluently (is mandatory)

  • Are interested in lifestyle and fashion (specially lingerie)

  • Are positive, reliable and resilient

  • Have a problem-solving and solution-driven mentality

  • Love the contact with customers and enjoy delivering high level customer service

  • Knows how to proactively sell our beautiful products

We offer…

  • Passionate colleagues and a dynamic work environment in our international HQ

  • Great development opportunities

  • Chance to be a part of a global, social and inclusive brand

  • Staff discount

Hunkemöller strives to be a much loved, social & inclusive brand. A place where people love to work, are proud of the brand, and where we create true brand ambassadors. Working in a passionate, energetic, design-led and performance-driven environment where our key customer persona 'Shero' sits at the heart of everything we do. Hunkemöller is a certified TOP EMPLOYER of the Netherlands 2021, which underlines our people initiatives and achievements.

Together Tomorrow – Join a Retailer that's on the move to be better for our planet, better for people, better together! From diversity & inclusion, reducing waste, to product care and how we work with our suppliers, our Together Tomorrow initiative reflects what we do and helps drive change across our business. Ready to help us achieving our ambitious goals? Where ever you'll start working with us, if in Stores or our HQs, you can contribute!

Apply now with your CV or LinkedIn profile only.

For this role, we're not looking to work with external agencies.

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