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Originele vacaturetekst

ITSM Pre-sales Solutions Engineer

Atlassian can hire people in any country where we have a legal entity, assuming candidates have eligible working rights and a sufficient timezone overlap with their team. As our offices re-open, Atlassians can choose to work remotely or return to an office, unless it’s necessary for the role to be performed in the office. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Atlassian is looking for a passionate Pre-Sales Solutions Engineer committed to solving our hardest customer problems and closing our largest enterprise deals.

In the role of Sr. ITSM Solutions Engineering Consultant, you will help Atlassian to disrupt the current ITSM market space and uncover additional business capabilities by helping prospects & customers to qualify, purchase & deploy Atlassian ITSM solutions through a discovery-driven consultative approach. Our Senior Consultants are technology and process champions, demonstrating thought leadership to frame the customer's strategic direction, propelling our customer's team past their hurdles, unlocking additional value for the Enterprise, and bringing outcomes into full focus. Through partnership with other Atlassian Team members, you will utilize your knowledge and experience in the area of Pre-Sales & IT Service Management to deliver value through prescriptive insights and methodologies. You will help our strongest promoters showcase their success to their peers, and serve as the tip of the spear in growing the reach of our technologies for new use cases and markets

If you’re a top-performing enterprise Solutions Engineer who is customer-obsessed and understands the role of ITSM in making a business successful, this may be your dream job.

Key responsibilities include:

  • In collaboration with partner and Atlassian Sales teams to investigate, discover and assess client pain points; map client business and technical requirements to Atlassian capabilities
  • Configure and deliver deeply compelling presentations to customers and prospects, clearly communicating the value and differentiation of Atlassian while showing how we unlock latent business value & solve for the business challenges
  • Contribute to Atlassian’s thought leadership including representing Atlassian at conferences, partner training and contributing to Community of knowledge such as white papers, analyst briefings or blog posts.

More about you:

We’re looking for a dynamic team member who will both teach and learn from all of us on the Solutions Engineering & Product teams. On paper, you have 5-7 years of experience interacting with enterprise customers in a pre-sales, consulting, or delivery capacity, within the ITSM, ITBM & DevOps solution spaces. Most importantly, you are a creative problem solver who can interpret complex problem statements, boil them down into compelling value-centric solutions, and collaborate with prospects, channel partners, and the Atlassian sales team to accelerate the buyers' journey. You’re equally comfortable in both a business and technical context, interacting with C-level executives or talking shop with strong technical audiences. You love to learn, are open to giving and receiving feedback, tolerate failure, love to win, hate to lose, and are passionate about making clients successful.

Really want to win us over? Tell us about your experience using Atlassian tools in the wild.

More about our team

You’ll be working alongside a globally distributed SE team, speaking with Global 2000 companies every day, collaborating closely with our sales teams to provide an Enterprise-grade experience to our customers. We're a get s#$% done global team, built on Atlassian's core values. If this mirrors how you want to work, then we are excited to have you join the team and help our company grow and change for the better.

More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

If your experience looks a little different from what we’ve identified and you think you can rock the role, we’d love to learn more about you.

Learn more about Atlassian’s culture, interviewing flow, and hiring process by checking out our Candidate Resource Hub.



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