Signify

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Originele vacaturetekst

Customer Sales Support (Order Management)


Your responsibilities & requirements

We’re looking for a Customer Sales Support (Order Management Projects) to join our team in Eindhoven.

Working for Signify means being creative and adaptive while working in a fast-paced company. Our culture of continuous learning and commitment to diversity and inclusion creates an environment that allows you to build your skills and career while transforming our industry.

As the world leader in lighting, we’re constantly ahead of the curve. Through our leadership in connected lighting and the Internet of Things, we’re breaking new grounds in data analytics, AI, and smart homes, offices, cities and more!

Signify is one of the few companies in the world to achieve carbon neutrality and our next sustainability goals are even bolder: doubling our positive impact on the environment and society by 2025.

As a Customer Sales Support you’ll be responsible to help us meet our ambitious growth targets. This job contents wide learning & development opportunities.

We value the strong connection with our customers, as a customer sales support (order management projects) you’re key in keeping our customers happy. We are currently strengthening our customer service activities in The Netherlands. The team works from our Eindhoven office.

We’re on the lookout for forward-thinking innovators with a passion for sustainability. If you match this description, get in touch!

What you’ll do
  • You’ll provide service directly to the customers by receiving, processing and monitoring incoming orders;

  • You’ll lead the whole back office process: complex project orders regarding technical content and commercial correctness.

  • You’ll manage all stakeholders (internal & external) during the operational project execution.

  • You’ll support your colleague sales account manager (turnover and customer satisfaction) and also your assigned customers and projects;

  • You’ll will help increase customers satisfaction in the area of Order to Cash, improving Customer & Transactional NPS

  • You’ll provide pricing and delivery information and make sure the efficiency of the customer service process improves constantly.

  • You’ll manage manual order creation for complex projects, including milestone delivery and billing schedules

  • You’ll participate in multi-disciplinary internal projects as a representative of the team

Your qualifications
  • You’ve +3 years of professional relevant experience

  • You’ve a bachelor or master’s degree

  • You’ve already a first work experience and you ‘re ambitious to grow further

  • You’re fluent in Dutch/English

  • You’re willing to understand the customer order execution cycle and you’re passionate about operational excellence;

  • You’ve good knowledge of MS Office and SAP

  • You’re or you’re willing to become LEAN certified

What you’ll get in return…

We’re offering multiple opportunities for career development, like mentoring, coaching and stretch assignments, with strong international exposure for dynamic profiles. Learning is fundamental to our culture. Through continuous learning, we are transforming the industry. You have the chance to learn every day, acquire new skills and perspectives through customized online programs, and on-the-job experiences.

See #SignifyLife through the eyes of our employees!

Dienstverband:
fulltime, parttime

Vaardigheden

Opleiding

bachelor master

Wat wij bieden

Contract:
Parttime-Fulltime