Uber B.V.

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Originele vacaturetekst

Data Analyst, Customer Operations

About the Role

We're seeking a Data Analyst to join the Analytics and Insights - Customer Operations team at Uber. You will collaborate with various teams to work on a wide range of customer operations initiatives with Global and EMEA impact.

In this role, you will be responsible for answering strategic questions with data, analyzing scaled data and processes, developing dashboards and reporting, automating processes and distilling impactful insights on core business metrics. You will work directly with leadership to add critical analytical horsepower to ensure we're making data driven decisions, and using insights to improve efficiency and customer experiences in a scalable and sustainable way. You will help to tackle the most critical business problems across EMEA, working closely with Operations and Analytics partners.

The role's core mission is to drive strategic decisions based on data and insights, across a variety of business challenges - from fixing broken customer experiences to driving cost-efficiency in our operations. Moreover, you will own the narrative around our performance data & metrics, presenting trends and deep dives to senior audiences, and developing and strengthening the team's analytical skills.

What You'll Do
  • Act as a thought partner to Customer Operations teams on business performance data
  • Drive analysis on projects across EMEA to improve both support operations and customer experience
  • Up-skill the broader organization in SQL and data analysis
  • Identify weaknesses and help improve or innovate new processes to keep operations as efficient as possible
  • Build dashboards that answer the needs of our internal stakeholders - take advantage of the ever-growing amount of data we have at our fingertips to help partners across EMEA manage and improve our operations
  • Apply data science techniques on large data sets to develop strategic insights, and present them in a compelling way to enable smart and sustainable business decisions
What you'll Need
  • Minimum 3 years experience in analytics based role (e.g. business intelligence, analytics etc)
  • Excellent analytical skills, strong intellectual curiosity and ability to structure and tackle difficult problems with minimal supervision
  • Good communication and storytelling skills, both verbal and written
  • Advanced SQL and ability to build dashboards on Tableau, Google Data studio, Google Sheets, etc
  • Intermediate Python knowledge
  • Proven experience in improving business processes
  • Willingness to quickly learn, adapt and apply new technical skills

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Dienstverband:
fulltime, parttime
Type vacature:
Intern

Vaardigheden

  • Er is geen minimale opleiding vereist

Wat wij bieden

Contract:
Parttime - Fulltime