Customer Success Manager

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As the Customer Success Manager, you have accountability and responsibility for managing the success of the customers in Europe. Both on the relationship, length and value of the engagement and on the revenue side. We always engage in three roles: technical, delivery and customer success. We engage together. This is also reflected in local leadership.
  • Strong business track record in customer handling and growth in a Consulting/ SAAS / SI environment. Solid stints in previous jobs;
  • You have solid experience in dealing hands on with a digital project portfolio and being able to switch quickly in context;
  • You have an action oriented mindset, you are excited by the idea of quickly scaling;
  • You have strong consulting skills and know what it takes to lead a team;
  • Thorough understanding of the banking industry, experience in engaging C-suite;
  • Experience managing sales cycles and structuring deals, especially those of significant value;
  • You have experience in customer facing commercial negotiations in support of deal closure;
  • You have experience in enabling partners to maximise quality and speed;
  • Combination of strong intellect, creative problem solving, effective communication with colleagues and willingness to roll up sleeves to improve performance;
  • You have unquestionable ethics, integrity and business judgment; you share our values, and work in accordance with those values.
fulltime, parttime
Type vacature:


In this role, you make a significant contribution helping Backbase Enterprise Customers successfully execute their Digital Transformation Program through our Products, Professional Services and your strategic insights.
  • You will be responsible for the success of our Europe based customers.
  • Based on the product and market you are able to define a local strategy in the market on the future of various customers, regions and markets.
  • You will be measured on revenue growth, customer satisfaction, customer retention and customer reference-ability.
  • You lead your own accounts. Next to regional targets, there are also personal customer targets. Contribute a large sum of revenue in PS. Up to 15 million.
  • Empowerment and management of the team to make decisions and operate at a level that will ensure success for the client and Backbase.
  • Your span of control is fairly small, on the opposite your span of support should be large.
  • Working as a trilogy with Delivery and Operations to empower Backbase people to make decisions and operate at a level that will ensure success for the client and Backbase.
  • Overall delivery success - Working with the Customer to ensure ongoing support and identify new opportunities to drive continued business and IT value.
  • You are responsible for the delivery of the customer portfolio. This portfolio consists of projects from various departments within Backbase and range from implementation projects, consultancy projects, product development to training.
  • Helping to create and maintain the right culture and working environment; create a culture of excellence and continuous improvement. But above all, a culture of trust.
  • Driving the relationship with key delivery stakeholders at the client, ongoing alignment throughout the engagement with the client and Backbase.
  • Internal stakeholder management.
    • Er is geen minimale opleiding vereist

    Wat wij bieden

    Fulltime - Parttime
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