Nationale Nederlanden

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Originele vacaturetekst

Functional Application Manager

Your role is of great importance, because you are the one who will get the most value from our SaaS back-office application that supports our Mortgage department. You will do that by increasing our knowledge of the applications processes and data. By rigorously automating all of our processes you will reduce the time needed to manage the SaaS application and free up extra time to help our colleagues in creating meaningful experiences for our consumers. To achieve this, NN Bank is currently undergoing a digital transformation, by adopting an engineering attitude. We are at the starting point of a great journey, and are looking for people like you who help drive this change.

This Functional Application Management job offers you a monthly salary of €4.400 - €6.000 based on 40-hour week, depending on your knowledge and experience.

Your impact as an FAM-er at NN Bank

NN wants to be an industry leader, known for our customer engagement, talented people and contribution to society. The world around us may change, but what truly matters to people stays the same. We help people care for what matters most to them.

The department of Arrears Management is part of the larger Mortgages & Consumer Loans domain. We help people with (potential) payment problems. In financial difficult times we truly make impact for our clients. We envision a “Tech & Touch” approach in which our service is digital whenever possible and personal if preferable.

You will join a cross functional team. You are going to work with our back-office application and technologies and tools like JavaScript, TestCafe, RPA, Splunk and ServiceNOW and more to create an efficient and effective working environment for colleagues and ourselves.

You are eager to learn new things and you share your knowledge enthusiastically with your colleagues. You are curious and you value feedback, for yourself and others, because you understand feedback helps all of us grow.

Your responsibilities

  • You exchange manual labour for automation and digitization
  • You realise an effective collaboration and you coach your colleagues
  • You make sure we have full control over our back-office processes and data
  • You make sure we work conform internal and external regulations fitting a bank f.i. legal and security requirements

Who you are

An all-round FAM able to work comfortably with a SaaS provider and it’s solution. We are looking for someone with the ability to keep finding ways to improve processes by automation and use (process-)data in order to create insights for our colleagues, so they are better equipped in delivering that excellent service to our customers. You have a passion for continuous improvement and learning and you are able to push the team to reach our common goals. Furthermore, you have:

  • At least 6 years of working experience in a similar role
  • An engineering mindset, knowledge about process and test automation
  • Knowledge of how to work in an Agile environment where collaboration, and continuous improvements are the foundations

Your colleagues

You are going to be part of a team of unique awesome individuals with different background and culture. We embrace diversity as an instrument to produce an even richer experience for both colleagues and customers. You and your team members take ownership for the team results and are not afraid to make mistakes, share them and learn from them. We are proud of what we accomplish and celebrate our successes.

Nationale-Nederlanden Bank (NN Bank) is a fast-growing bank within NN group, a financial provider with both insurance as well as banking services. NN Bank is a retail bank servicing customers with mortgages, consumer loans, savings and investment solutions within the Netherlands. NN Bank has the ambition to be the best, digital, data driven relation bank within the Netherlands, helping customers to secure their financial future. We believe that by delivering a truly excellent customer experience we will be able to wow both our customers and intermediary partners.

We have started upon this great journey and are looking for FAM-ers who help drive the change needed to become this customer focused, digital and data driven bank, using technology to truly

make the difference.

Continue developing

It is important to us that you continue to develop yourself. We give you the space and the confidence to grow in your career as well as a person. We help you with:

  • Plenty of training and learning opportunities in our Learning & Development Centre
  • A large (international) network of colleagues who are keen to share their knowledge with you
  • The autonomy to set out your own development path

Employee benefits

You are more than a colleague and that is something we understand very well at NN. You have many roles in life, leading to different choices. At NN we give you the opportunity to select employee benefits that are important to you. For instance buying additional leave days and flexible working hours. In consultation with your manager and your direct colleagues, you are able to work out of any location at any time. You get enough flexibility to adjust your working pattern to your personal needs. Also part of the benefits are (currently online) sports lessons and a special allowance to set up your home office and internet use. In addition, you will receive:

  • Salary between €4.400 and €6.000 based on a 40-hour week depending on your knowledge and experience
  • Collective pension scheme with a personal contribution of only 6%
  • 216 hours of leave, based on a 40-hour week and one Diversity Day
  • Holiday allowance and a 13th month, paid with your monthly salary
  • NS Business Card 2nd class, which gives you unlimited travel 7 days a week. Do you prefer to travel with your own transport? Then you can declare the kilometres travelled for business and commuting

Because of Covid-19, all NN colleagues are currently working from home fully digitally. It is currently not yet clear when we can return to the office. The official location for this job is Rotterdam, where our office is located next to Rotterdam Central station, above the Nationale-Nederlanden DE Café. The café is an ideal spot for a good cup of coffee. You can enjoy a healthy lunch in our staff restaurant and we also offer a range of Asian dishes.

Will you be our new colleague?

If you are enthusiastic about this vacancy and think that you would be a good fit for the team at NN, we would like to invite you to apply. We are very keen to find out who you are, what motivates you and what you can contribute to this role at NN.

Apply now

If you have any questions about the vacancy, you can reach out to Marcel van Rijn via 06-23524578 or

This is a permanent position. A candidate will receive a contract from NN and we are not open to interim/freelance assignments and/or candidates or recruitment agencies. Thank you very much for your understanding.

fulltime, parttime
Type vacature:


  • Er is geen minimale opleiding vereist

Wat wij bieden

€ 4.400,- tot € 6.000,-
Parttime - Fulltime