Your role is of great importance, because you are the one who will get the most value from our SaaS back-office application that supports our Mortgage department. You will do that by increasing our knowledge of the applications processes and data. By rigorously automating all of our processes you will reduce the time needed to manage the SaaS application and free up extra time to help our colleagues in creating meaningful experiences for our consumers. To achieve this, NN Bank is currently undergoing a digital transformation, by adopting an engineering attitude. We are at the starting point of a great journey, and are looking for people like you who help drive this change.
This Functional Application Management job offers you a monthly salary of €4.400 - €6.000 based on 40-hour week, depending on your knowledge and experience.
Your impact as an FAM-er at NN Bank
NN wants to be an industry leader, known for our customer engagement, talented people and contribution to society. The world around us may change, but what truly matters to people stays the same. We help people care for what matters most to them.
The department of Arrears Management is part of the larger Mortgages & Consumer Loans domain. We help people with (potential) payment problems. In financial difficult times we truly make impact for our clients. We envision a “Tech & Touch” approach in which our service is digital whenever possible and personal if preferable.
You are eager to learn new things and you share your knowledge enthusiastically with your colleagues. You are curious and you value feedback, for yourself and others, because you understand feedback helps all of us grow.
Who you are
An all-round FAM able to work comfortably with a SaaS provider and it’s solution. We are looking for someone with the ability to keep finding ways to improve processes by automation and use (process-)data in order to create insights for our colleagues, so they are better equipped in delivering that excellent service to our customers. You have a passion for continuous improvement and learning and you are able to push the team to reach our common goals. Furthermore, you have:
You are going to be part of a team of unique awesome individuals with different background and culture. We embrace diversity as an instrument to produce an even richer experience for both colleagues and customers. You and your team members take ownership for the team results and are not afraid to make mistakes, share them and learn from them. We are proud of what we accomplish and celebrate our successes.
Nationale-Nederlanden Bank (NN Bank) is a fast-growing bank within NN group, a financial provider with both insurance as well as banking services. NN Bank is a retail bank servicing customers with mortgages, consumer loans, savings and investment solutions within the Netherlands. NN Bank has the ambition to be the best, digital, data driven relation bank within the Netherlands, helping customers to secure their financial future. We believe that by delivering a truly excellent customer experience we will be able to wow both our customers and intermediary partners.
We have started upon this great journey and are looking for FAM-ers who help drive the change needed to become this customer focused, digital and data driven bank, using technology to truly
make the difference.
It is important to us that you continue to develop yourself. We give you the space and the confidence to grow in your career as well as a person. We help you with:
You are more than a colleague and that is something we understand very well at NN. You have many roles in life, leading to different choices. At NN we give you the opportunity to select employee benefits that are important to you. For instance buying additional leave days and flexible working hours. In consultation with your manager and your direct colleagues, you are able to work out of any location at any time. You get enough flexibility to adjust your working pattern to your personal needs. Also part of the benefits are (currently online) sports lessons and a special allowance to set up your home office and internet use. In addition, you will receive:
Because of Covid-19, all NN colleagues are currently working from home fully digitally. It is currently not yet clear when we can return to the office. The official location for this job is Rotterdam, where our office is located next to Rotterdam Central station, above the Nationale-Nederlanden DE Café. The café is an ideal spot for a good cup of coffee. You can enjoy a healthy lunch in our staff restaurant and we also offer a range of Asian dishes.
Will you be our new colleague?
If you are enthusiastic about this vacancy and think that you would be a good fit for the team at NN, we would like to invite you to apply. We are very keen to find out who you are, what motivates you and what you can contribute to this role at NN.
If you have any questions about the vacancy, you can reach out to Marcel van Rijn via 06-23524578 or email@example.com
This is a permanent position. A candidate will receive a contract from NN and we are not open to interim/freelance assignments and/or candidates or recruitment agencies. Thank you very much for your understanding.