Keser Interim & Recruitment

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Originele vacaturetekst

Customer Care Representative

For one of our clients in 's-Hertogenbosch (Den Bosch) we are searching for an English speaking and writing Customer Care Specialist for the European market. It concerns a company that transports US manufactured devices to customers in Europe. The customer's needs worries are taken out of their hands by means of a logistic, financial, customer care program. In this way businesses can focus on their core, while our client makes sure parts, machines etc. are delivered punctual and seamless. This organization is best to describe as a young, dynamic and ambitious company which focuses on an international market in a branche specific market.
On a short term base we are searching for an English speaking & writing Customer Service Representative for the European market.
In this position you are the sole contact and Customer Care Specialist for a client or a small number of clients. You intermediate between departments, for example; logistics, sales, procurement to make sure the client is provided with excellent service and orders are delivered properly and punctually

Your tasks are:
- Client management & service
- Order processing in client systems
- Generate reports weekly and monthly
- Optimize processes in a proactive way

After an internal training program you are responsible for a single or small number of clients. So you need to control all questions about logistics, invoices, credit notes, stock control, price lists, reliable actions etc. for 100%.

Over de werkgever

Wat wij bieden

For one of our clients in 's-Hertogenbosch (Den Bosch) we are searching for an English speaking and writing Customer Care Specialist for the European market. It concerns a company that transports US manufactured devices to customers in Europe. The customer's needs worries are taken out of their hands by means of a logistic, financial, customer care program. In this way businesses can focus on their core, while our client makes sure parts, machines etc. are delivered punctual and seamless. This organization is best to describe as a young, dynamic and ambitious company which focuses on an international market in a branche specific market.

Vaardigheden

Personality:

- Able to work accurate, have the helicopter view be able to multi task
- Be a team player but also able to work independent on projects
- A good communicator in speech in writing and be able to communicate on all levels inside and outside the organization
- Be pro-active and resourceful
- Already living in the Den Bosch area (No relocating possible)

Skills:

- Good Vocational Education (MBO+)
- Experience with ERP/CRM platforms. Be able to extract and analyze data
- Few years experience in a similar position
- Able to indicate, analyze complex issues and or questions, offer solutions and implement these
- Needs to have a no nonsense, hands on mentality approach
- Speaks and writes fluent English
- Available for 40 hours per week. 32 hours is negotiable
  • Liefst MBO niveau

Wat wij bieden

You will become a member of a multicultural and professional team. They will pay you a good salary (between €2.500 - €3.000 gross per month based upon experience) You will have a great opportunity to work within a fast growing company which offers pot