AVS Catalog Associate - Swedish & English

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DESCRIPTION

Amazon operates in a global e-Commerce environment a diverse set of businesses.
The Amazon Vendor Services (AVS) Program is a set of services paid by Amazon Vendors that aim at building a long-term partnership with Amazon, by making it the retailer of choice. AVS pursues three main goals:
1. Accelerate the growth of the vendors on Amazon
2. Drive higher satisfaction of the vendors with Amazon and as a result foster greater engagement and investment
3. Build a long-term partnership between Amazon and the vendors through a sustainable and efficient e-commerce business
As part of Amazon Vendor Services team within Retail Business Services, you will have the opportunity to support and contribute to one of the key processes within, which will impact customer`s experience, such as:
· Offering support to vendors/manufacturer by validating the information received from them and uploading the content on Amazon´s catalog, creating new product detail pages or improving the already existing ones (product description/content/etc);
· Ensuring that the website content is accurate and up to date by, assigning products to the correct categories so that customers can easily find the products they need, performing quality audits to be sure everything that appears on the Amazon websites respects company’s standards.
· Processing direct suggestions from our customers to update the catalog information;
· Analyzing available data using internal tool, proposing corrective actions to prevent future similar problems that might appear at the customer level.

In your day-to-day job, depending on the process you will be working on, you will be faced with numerous challenges such as:
· Populating/procuring content for the product catalogs on the Amazon Website
· Interacting/coordinating with retail teams and/or vendors/manufacturers
· Identifying and correcting errors
· Creating reports regarding work received and work performed
· Identifying possible improvements in the processes you work on
· Handle the day-to-day volumes of the assigned tasks and ensuring that the quality standards are met
· Inform the manager regarding possible quality issues; analyze the situation
Flag any updates received from stakeholders on process to Manager

BASIC QUALIFICATIONS

· Advanced written and oral communication skills in both English and Swedish
· Bachelor’s degree in any discipline is preferred
· Good working knowledge of MS Office; MS Excel proficiency is an advantage
· Very good knowledge and experience in internet navigation and research – finding information about large amounts of data in a timely manner.
Ability to:
· Multitask in a fast paced environment;
· Operate in the system with the speed and accuracy necessary to meet departmental standards
· Dive deep into a problem, perform ‘Root Cause Analysis’ and identify constraints to recommend a solution
· Maintain composure in critical situations and communicate clearly with both internal and external customers
Demonstrate:
· Passion for delivering great customer experience
· Strong interpersonal & communication skills
· Excellent data accuracy skills
· High attention to detail
· Commitment to meet deadlines

PREFERRED QUALIFICATIONS

· Fresh graduate or maximum 1 year internship and/or volunteering experience

Type vacature:
Intern

Vaardigheden

  • Er is geen minimale opleiding vereist
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