Senior Program Manager, Responsible AI
Microsoft is committed to ensuring that we develop and deploy our AI technologies in ways that uphold our AI principles and warrant people’s trust. The Office of Responsible AI plays a leading role in this effort as part of Microsoft’s Corporate, External, and Legal Affairs (CELA) team. With a cross-company mandate, we establish internal policy to enact our responsible AI commitments, support the rollout of our responsible AI program, enable our community of Responsible AI Champs, manage the company’s governance system, and guide high-impact engineering and customer projects. We also help to shape new laws, norms, and standards to advance responsible AI for the benefit of society at large.
Reporting to the Sensitive Uses Lead, the Responsible AI Program Manager, Sensitive Uses will support the Sensitive Uses program within Microsoft’s Office of Responsible AI. The Sensitive Uses program is responsible for developing governance frameworks and providing timely guidance for Microsoft’s most sensitive AI-driven initiatives, products, partnerships, and customer-facing projects. From collaborating with engineering colleagues on product development to working with research and sales teams from around the world, Sensitive Uses is where responsible AI principles meet real-word practices.
The area of focus for this role will be to support Sensitive Uses program management, governance, and policy processes for the responsible development and deployment of AI systems. You will research, define requirements, evaluate use cases, develop strategic initiatives, manage internal programs, and socialize policies that support Microsoft’s ability to develop and deploy AI systems safely and responsibly. You will also work with strategic Microsoft partners developing and deploying next-generation AI technologies. Responsibilities
- Develop scalable norms, workflows, and policies for mitigating harmful social impacts of increasingly capable AI systems deployed in an increasingly wide range of social contexts. One particular emphasis for this role will be implementing responsible AI considerations and coordinating programs for the use of large-scale, open-ended AI systems. Such systems could include large language models, such as OpenAI’s GPT-3 and Microsoft’s Turing family of models, as well as mutltimodal, general-purpose AI systems at the cutting edge of AI research and development.
- Manage, document, and drive progress for compliance with safety requirements across a diverse group of Microsoft engineering teams implementing AI systems into products and features. Think through global challenges and drive accountability and results through others.
- Manage and support programs and collaborations among Microsoft stakeholders and key external partners to evaluate safety and ethical considerations for the use of AI systems. Establish the rhythm of business, internal communications, and other processes to ensure that such collaborations operate smoothly and are well-positioned to deliver on their agenda.
- Help support the Sensitive Uses team within the Office of Responsible AI on evaluations and internal guidance for sensitive use cases from across the company.
- Additional programs and initiatives on the Sensitive Uses team added over time.
- Bachelor's Degree AND 3+ years experience in corporate affairs, corporate social responsibility, engineering, legal affairs, technology policy, research and development, software development, or related area
- OR 5+ years experience in corporate affairs, corporate social responsibility, engineering, legal affairs, technology policy, research and development, software development, or related are
- 1+ years experience working on issues pertaining to artificial intelligence or machine learning, including but not limited to AI/ML engineering, design, ethics, safety, and/or policy.
Additional or Preferred Qualifications
- 7+ years experience in corporate affairs, corporate social responsibility, engineering, legal affairs, technology policy, research and development, software development, or related area.
- 3+ years experience in project or program management (includes technical program management), broadly defined.
- 3+ years experience working on issues pertaining to AI/ML. Experience in fields of safety engineering or responsible AI (or AI ethics) a plus but not required. Bonus if experience or expertise in natural language processing (NLP) and/or large transformer-based modeling approaches.
- 3+ years experience working in or with a large, matrixed organization.
- 1+ years experience translating policy or compliance objectives into viable, repeatable, practices by creating support materials, templates, and training.
- Program Management: Experience in strategic program design, program management, execution, and evaluation. Ability to think strategically and execute on tactics to drive and scale programs that advance impact to the organization.
- Demonstrated ability to manage multiple priorities, projects, and deadlines simultaneously. You can quickly spot technical and process blockers towards achieving outcomes and work collaboratively to develop strategies to overcome them.
- Stakeholder Engagement: A proven track record of being able to engage and influence a variety of stakeholders, both within and outside Microsoft. Ability to collect and reason through multi-stakeholder perspectives, from executives to engineers who build products, from researchers who are at the cutting edge identifying new issues and solutions to regulators who are grappling with new and complex technologies and their implications for society.
- Communication Skills: Highly developed written and oral communication skills. Must be able to proactively advance company positions through high-impact engagement in small and/or large group settings, including communications with business leaders.
- Collaborative: A strong record of being an effective team player dedicated to collective successes. The ability to promote cooperation and solve problems in a timely, creative, and professional manner.
- Agility: The ability to navigate ambiguity and adapt to rapidly changing environments and demands. When dealing with emergent and complex topics, you strive to create structure and process that will support progress while remaining flexible as positions evolve.
- Growth Mindset: A strong record of experimentation, learning from both successes and failures.
- Company Values: Demonstrated commitment to the company’s core values, including a commitment to high ethical standards, unquestioned integrity, and a commitment to advancing the company’s diversity & inclusion commitments.
Ideal location would be corporate headquarters in Redmond, WA but open to have candidates based in other locations.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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