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Originele vacaturetekst

Customer Program Manager

The Small and Medium Business (SMB) segment at Microsoft aspires to be the technology platform of choice to fuel the growth of SMB’s. We Enable SMBs to do their best work from anywhere while optimizing productivity and safeguarding data. We deliver efficiency and profitability for SMBs through optimized business processes and reduced IT cost and complexity. We empower SMBs with agility to innovate and grow by adapting quickly to dynamic market and business needs.

SMB is a tremendous growth engine for the company, driven by exponential growth in cloud. Dedicated
to empowering every SMB worldwide to achieve more, this high performing team delivers compelling Microsoft cloud solutions to millions of customers globally, growing revenue and market share while enabling a high level of customer and partner experience.


The SMB Customer Programs Manager will be responsible for leading and developing a customer acquisition strategy at scale, identify growth opportunities, and own and drive integrated cross engine planning and execution of prioritized sales plays/GTM with emphasis on Surface commercial hardware and Security Solutions for SMB segment. This role will demonstrate a customer obsessed mindset, advocating for SMB customers in the United States Subsidiary and will leverage local SMB market insights to deliver relevant and compelling customer value propositions that resonate with the needs of SMBs resulting in long-term value/success.

Key accountabilities include but are not limited to:

  • Accelerate acquisition of Surface commercial hardware
  • Exceed revenue targets for Surface commercial hardware
  • Develop and drive the SMB Security Sales and Go To Market Strategy
  • Execute sales initiatives across the SMB sales engines to drive Surface commercial hardware and Security Solutions
  • Develop local SMB market insights to deliver relevant and compelling customer value propositions that resonate with the needs of SMBs resulting in long-term value/success
  • Contribute and support the development of MSUS SMB market voice leadership for Surface commercial hardware and SMB Security Solutions (narrative, influencers, customer testimonials, etc.)

Key outcomes / measures of success include:

  • SMB Surface Commercial Customer Adds- SMB Surface Commercial Billed Revenue
  • SMB Security Solutions Customer Adds
  • SMB Surface commercial and Security net satisfaction


  • Candidates should have proven track record in sales and marketing related roles
  • Deep understanding of the Small, Medium business segment and partner/reseller space
  • Relevant experience in developing customer insights, a track record of business strategy, program management and sales execution
  • Ability to effectively drive cross-group collaboration, using project management, impact and influence, as well as communication skills.
  • Strong analytical mindset, but creative in problem solving and entrepreneurial in approach.
  • Effective at managing and thriving in ambiguous situations
  • Bachelor’s degree in Business, Marketing, or Engineering or equivalent work experience.
  • Masters degree desired
  • Knowledge and understanding of Security Solutions and competitive cloud services desired

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Type vacature:



Bachelor Masters

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