Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.
With over 15,000 employees worldwide, the Microsoft Customer Experience and Success (CEnS) organization is responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience. This newly expanded organization reflects the Microsoft ambition to be known as a customer experience company, ensuring our Microsoft mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience.
Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth. The CEnS organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.
Do you like being a consultant/adviser but not the travel? Then this is the job for you!
Primary responsibilities include working with a broad range of customers, from independent developers to large in-house information technology organizations, providing support for Windows Application Development utilizing Microsoft .NET Framework, .NET Core, .NET Standard, WinForms, WPF, SilverLight, ADO.NET, ODBC and Visual Studio tools including Compilers, Assemblers, MSBuild and the IDE.
The position is to support customers using Visual Studio and applications developed by customers using .NET Technologies. This involves using application development knowledge to debug the issue if it’s with Visual Studio/.NET Components or the customer’s application. Customer applications can range from simple windows form applications to n-tire applications developed in any .NET Languages such as C#, VB.NET, C++/CLI. So an understanding of all development languages is desired. The ability to ask probing questions via phone or email to get details from customers to help resolve issues is critical.Responsibilities
As a Support Engineer (SE) with the Visual Studio & Languages Team, you will work directly with 3rd party enterprise developers on issues they experience with their development projects. You will have the opportunity to work closely with Microsoft’s partners, including opportunities to debug some of the most successful projects in the commercial development space today. On a daily basis you will get to solve challenging application development problems using a variety of resources and tools. When needed, you will collaborate with others to engage subject matter experts, Engineering (Product Groups) or Management. You will be given the opportunity to become a subject matter expert in one or more areas and receive guidance and mentorship from your colleagues.Qualifications
· Excellent Programming Skills using C# or VB.NET
· Proficiency in UI Technologies (WPF/WinForms)
· Excellent knowledge of .NET CLR (Assemblies, GC, Threading, Exception Handling etc.)
· Good understanding of OOP and OOD
· Good Understanding of Multi-Threading and Parallel Programming
· Good understanding of Windows Operating System Internals (Process, Threads, Memory Management)
Good to have:
· Good understanding and usage of Visual Studio and MSBUILD
· Basic application debugging skills using Visual Studio Debugger or WinDBG
· Familiarity with Developing and Using WCF Services
· Good understanding of Software Development Life Cycle
· Knowledge on using C/C++ compiler/linker
· Knowledge on using VC++ CRT/MFC/ATL
· Ability to write/speak on a technical level to targeted audience.
· Ability to read and ask probing questions to help resolve issues.
· Excellent reading and listening skills to understand different perspective.
· Collaborating with teams across regions efficiently and effectively
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.