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Originele vacaturetekst

Customer Engineer - Apps Innovation

Do you have a passion for supporting Application Development solutions? Do you love to solve problems and help improve the quality of Microsoft's products for our valued enterprise customers?Areyou customer obsessed and have a growth mindset? If so, this is a great opportunity for you. Microsoft Customer Success Unit (CSU) is looking for a Customer Engineer to join our team to help drive digital transformation with application development solutions. In this role you will be managing for customer relationships while building, deploying, operating and optimizing large complex enterprise environments. You will also be responsible for customer satisfaction, development support, cloud migration, and Azure adoption.

Customer Engineers (CEs) are deep technical advisors supporting Enterprise customers to deliver unique value by removing blockers to consumption within their given Solution Area (Apps & Infra, Data & AI and Modern Workplace). CEs provide technical support including risk assessments and tuning to operate and optimize a customer’s cloud oron-premiseenvironment. The Customer Engineer provides support delivery services as well as technical readiness through a Customer’s Support contract via dispatch by the account team. Customer Engineer services can be delivered either remotely or on-premises.


Support Management - 50%

  • Participate in proactive account management, spot performance issues, analyze problems, develop solutions to meet customer needs, represent them.
  • Provides the most effective method of service delivery by analyzing trends and common themes across customers.
  • Create deliverables to address common customer needs & support mobile-first, cloud-first strategy, share intellectual property with others.
  • Engages in strategic service delivery planning, in partnership with the virtual account team (VAT), to strengthen targeted customer relationships.
  • Gathers customer impressions of products and services and integrates this feedback into decision making.
  • Seeks information about the underlying needs of customers.
  • Allocates and aligns resources to optimize the customer experience.
  • Develops and communicates realistic performance goals and standards.
  • Builds plans that consider potential obstacles and immediate and long-term consequences.
  • Demonstrates expertise in a specific solution, or several products, feature functions, or services.
  • Provides stakeholder assistance throughout deployment to avoid/resolve technical issues.

Support Execution - Deliver Results through Teamwork & Optimizing Business Results - 25%

  • Seeks opportunities to drive Customer Success business results by collaborating with multiple team members.
  • Identifies opportunities to articulate business value and grow customer/partner relationships in alignment with Customer Success business priorities and stakeholder management principles.
  • Provides and drives actionable feedback across groups about the customer/partner experience and competitor threats.
  • Modifies existing intellectual property (IP) or, where applicable, creates new content.
  • Seeks opportunities to drive Customer Success business results by collaborating with multiple team members.

Leadership and Growing the Business - 25%

  • Consistently apply "lessons learned", model personal accountability & teamwork.
  • Demonstrates an understanding of his or her role and contribution to customer/partner change management and adoption initiatives.
  • Understands customer/partner requirements and can map the adoption and optimization of Microsoft technology solutions accordingly.
  • Drives and Supports innovation focusing on industry solutions and customer business outcomes on the Microsoft platform.
  • Contribute & participate with meetings to articulate Premier offerings to all customers; share knowledge thru communities, adapt for customers.
  • Cultivates relationships, credibility, and loyalty with customers and partners intentionally by sharing relevant business expertise.
  • Demonstrated Self Learner


Required Qualifications

  • Possess a passion for continuous learning, strong problem-solving skills, criticalthinking,and good judgement.
  • Technical Delivery and Customer facing presentation skills with a high degree of comfort with both large and small audiences.
  • Analytical Problem Solving
  • Building Customer/Partner Relationships
  • Leadership
  • Value Selling
  • 8years of varieddeveloper experience(or 5 years + Bachelor’s degree; advanced computer programming)
  • Proficiencyin application development and support in.NET Framework/.NET Core and C#.
  • Proficiency in architecting, developing, and migrating Cloud solutions.
  • Experiencein Agile and DevOpswork environment.

Preferred Qualifications:

  • Bachelor’s Degree (B.S./B.A.)in computer science
  • Advanced .NET and Windows internals knowledge
  • Advanced application troubleshooting skills (windbg, perfmon,perfview,debugdiagand dotnet-tools)
  • Advanced Azure Monitor and Application Insights knowledge
  • Linux fundamentals
  • Microsoft Certified: Azure Developer Associate (Az-204)
  • Microsoft Certified: Azure Solutions Architect Expert (Az-303 and Az-304)

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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