Microsoft

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Originele vacaturetekst

IT Service Operations Associate

Are you interested in working on a team that drives the delivery of some of the most exciting products at Microsoft? Are you motivated by exceeding customer expectations and advancing Microsoft’s cloud-first strategy? If so, we have the perfect role for you on the Office Engineering Systems Team (ENG)! 

The Office system spans client applications like Word, Excel, PowerPoint, and Outlook as well as server products like SharePoint and web applications like the Office Web Apps. We release our products to multiple platforms and devices --Win32, Universal, Android, iOS and Mac-- and our team's charter is to build a shared engineering infrastructure for all platforms. There are teams working on applications that have been around for decades, and there are teams working on v1 products. There are more than 4,000 engineers working with more than 200 million lines of code. We are the team that brings order to this diverse set of technical work and keeps it running efficiently by developing tools and systems that scale to our engineering needs and are consistent, reliable, robust, and easy to use.

As part of an industry-leading service ops team, you will play a pivotal role in managing critical platforms and services that build and validate our products for release to customers. You will implement and execute operational tasks that have a strong impact on product teams while partnering with them to help modernize and improve systems and processes. This role is in a highly visible and dynamic environment with the potential to directly impact the work of Microsoft employees around the world. You will act as the voice of the customer to internal audiences, leveraging the culture of customer obsession at Microsoft to empower every person and every organization on the planet to achieve more.

Responsibilities

  • Manage, executeand ensure the reliability ofdailyoperational workflows in support of Continuous Integration and Delivery(CI/CD)ofOffice productreleases
  • Diagnose andresolveservice issues andcompilation errors encounteredwithin Office Engineeringsystemservicesin accordance with established procedures
  • Partner withproductengineers to investigate and resolvevalidation failuresofOffice products
  • Provide technical support to Office Engineeringtools and processes
  • Respond to incidents impactingservice level agreements and uptime promisesfor the releaselifecycleofOfficeproducts
  • Contribute toStandard Operating Procedures and Troubleshooting Guides to increase efficiency, enhance workflow and improve customer satisfaction of the engineering systems
  • Work within aseamless round-the-clock engineeringand operations workflow,collaboratingwith globalpartner teams and peers in the organization

Qualifications

Basic Qualifications:   

  • Associate degree in Information Technology ora similarfield, or 2 years of Operations experience in supporting customers, preferably in an IT Operations position
  • Experience with data analysis, troubleshooting,and debugging
  • Familiarity with Windowsand AppleOperating Systems

PreferredExperience:  

  • Experience with source control and change management systems
  • Experience with ITIL and MOF Frameworks  
  • Experience with Jenkins, GitHub Actions, Azure DevOps, and/or AWS CodePipelines  
  • Experience with enterprise-scale distributed systems, DevOps environments, and CI solutions

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Dienstverband:
fulltime
Type vacature:
Intern

Vaardigheden

  • Er is geen minimale opleiding vereist

Wat wij bieden

Contract:
Fulltime