Microsoft

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Originele vacaturetekst

Support Engineer (Security)

私?”はマイクロソ?•トと有償サポート?‘約?’締結?•れたお客様?’中心に、高い技?“力?’軸にハイレベルなサー?“ス?’提供する?“と?’主な業務と?—ております。単?”に技?“?”?援にとどまらず、お客様の?“ジネスの成功?’通じてより密接なマイクロソ?•トとの?‘ートナーシッ?—の構築に貢献する?“とが私?”のミッションです。

マイクロソ?•トのサポートエンジニアは、マイクロソ?•ト?’代表?—てお客様とのコミュニケーション?’行いますが、そのバックエンドでは同一チームの同僚だ?‘ではなく、?–製?“??…?“や製?“??–?発部?–??’含めた?–?•?中のエンジニアからの?”?援?’?—?‘、最高のサー?“ス?’提供するために?—??…努力?—ています。?…?“製?“?の責任?…と?—て、ドキュメントの?–?示や?“?質?‘上のための米国?–?発本部への?•ィードバックなどQA対応以?–にも多岐に渡り?”活躍いただく?“とができます。

その中でも、今回セキュリティ製?“?に対するサポートエンジニア?’募集?—ています。デジタルトランス?•ォーメーションの核となる各種セキュリティ製?“?のサポート?’通?—て、セキュリティはもちろ?“、マイクロソ?•トの様?…なテクノロジーに触れ、エンジニアと?—て自分?’高められる?’?境です。製?“?やセキュリティの経?“有無?’?•?わずエンジニアと?—て一?’に成?•?できる?–?からの?”応募?’お?…ち?—ております。

Customer Service & Support
• Do you want to empower every person and every organization on the planet to achieve more?
• Do you want to work in an open and inclusive environment where diverse perspectives are celebrated?
• If you love talking to and learning from customers and are excited about working with brilliant technical minds, we want to talk to you.

In Customer Service and Support, we are focused on how we can Empower, Help, and Advise Microsoft customers. We engage in solving complex problems for customers, we collaborate and knowledge share with each other, and we innovate on solutions to enable our customers to make the most of Microsoft products.

Our team is geographically distributed, we speak many languages and we come from a variety of cultural backgrounds. We are rapidly expanding, and we are looking for talented people with a passion for solving complex issues and an obsession for customer happiness.

Our culture is built around attributes that drive our every decision and our every action:
• Customer Obsession - we exist for and because of the customer. We need people who share that passion and drive to make our customers experiences easy, insightful and trusted.
• Growth Mindset - we value all perspectives and reward individuals that poke at the edges of what they know to be true. We are seeking people that think differently and are biased toward action to accomplish great things.
• Diverse & Inclusive - we enable people who bring a contemporary view to shape our internal teams and encourage all to feel included.
• One Microsoft - we collaborate and value the work of others, combining their learnings with our own to make a better outcome for our customers.
• Making a difference - we drive impact by looking for ways to continually improve our day to day responsibilities and the connections between our work and others.

Support Engineers (SE) serve as frontline technical resources for Microsoft customers and partners via phone, email or web. They deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. When needed, you will collaborate with others to engage subject matter experts, Engineering (Product Groups) or Management. Your day to day job will be about providing both technical expertise (either on your own or by involving your colleagues) and about being an excellent communicator and a service oriented professional. You will be given the opportunity to become a subject matter expert in one or more areas and receive guidance and mentorship from your colleagues.

?—?本マイクロソ?•トの福利厚?”?や社?“?インタ?“ューが掲載?•れたキャリア採?”??…報は、下記URLより?”確認下?•い。

https://www.microsoft.com/ja-jp/mscorp/mid-career/default.aspx

Responsibilities

エンドポイントセキュリティ、?…報保護、クラウドセキュリティ、SIEM など各種セキュリティ製?“?のサポート?’通?—て、お客様の成功に貢献?—ます。

• Scope a customer issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed.
• Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues.
• Act internally as a customer advocate.
• Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services and support.
• Advise customers on how to gain additional value from their Microsoft products.
• Document your technical work and research to help your colleagues, improve the product, and improve the support experience.
• Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations.

May participate to on-duty shift which is either Shift 1 or 2 below or 24x7 On-Call shift to work critical cases as needed.
Shift 1 / 2 will be rotated regulaly.Shift 1: 8:30 AM - 5:00 PM (7.5 Hours, plus 1 hour break)
Shift 2: 2:00 PM - 10:30 PM (7.5 Hours, plus 1 hour break)
* 5 days in a week including weekend.

Qualifications

Required
• Up to 5 years’ experience in Network Security Engineering or consulting, and/or Systems Administration with focus on security. Experience with endpoint security, server security, or threat analytics.
• Up to 3 years’ customer facing support experience
• Up to 3 years’ experience on Windows Server, Windows Client, Active Directory and/or Azure Active Directory Administration
• Enterprise cloud experience with any of the major cloud providers, including cloud security, networking, and migration of multi-cloud or hybrid deployments
• Experience supporting large and complex geographically distributed enterprise environments with 1000+ users

Experience in one or more of these areas desirable
• Experience with Linux or Mac administration
• Scripting and automation (PowerShell or Python, Java, or a similar language, can be a beginner to intermediate level).

Language Qualification

※英語については?…?社時点では?…ず?—も?…須ではありませ?“。?—か?—ながら、英語が出来る場合には将来的に活躍の場が広がります。積極的に学ぶ意欲?’持った?–??’募集?—ます。

Japanese Language: fluent in reading, writing and speaking. English Language: confident in reading and writing; moderate spoken English skills

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Dienstverband:
fulltime
Type vacature:
Intern

Vaardigheden

  • Er is geen minimale opleiding vereist

Wat wij bieden

Contract:
Fulltime